Customer Service Self Employed

STAY AT HOME MOM

Self Employed June **** - present

Managed schedules for two children (ages 8-16), responsible for coordinating all tasks including but not limited to time management, budgeting, problem solving, multitasking, event planning, conflict resolution, communicaton, and project managemment.

Oversaw remote schooling in 2020 and 2021 for two children (4th-5th grade, and 7th-8th grade) during Covid 19, adapting to changing requirements and supporting all instruction.

BEAUMONT HEALTH, Royal Oak, MI

MISD Code Checker II June 1998 –June 2019

Primarily responsible for monitoring physician’s offices for compliance with federal standards in medical necessity for hospital exams.

Responsibilities

Conducted ICD-10 diagnosis coding for medical necessity and resolved billing edits.

Managed coding, input, quality, processing, and reporting of day case and inpatient care.

Deciphered coded information to facilitate an accurate database for research, planning, statistics, and financial reimbursements.

Analyzed and coded inpatient records according to ICD-9 and ICD-10 coding conventions and guidelines.

Utilized ICD-9, ICD-10-AM, CPT-4, and HCPCS coding systems.

Maintained a secure computer database of patient and physician information.

Consolidated weekly and monthly reports for leadership and administration meetings.

Provided expertise on the ABN process and assisted other teams in the hospital with questions regarding failed ABNs.

Assisted the registration team with insurance verifications and authorizations, demonstrating knowledge of the hospital registration process.

Testimonials

"Always willing to assume additional responsibilities as assigned." - Employee Appraisal 2012

"Demonstrates respect for spiritual and cultural differences." - Employee Appraisal 2011

"Ellen handles most of the outpatient lab accounts and has received high praise from the lab management for her excellent customer service skills." - Employee Appraisal 2008

"Ellen has been an excellent team leader this past year which has helped to build a cohesive team. Coworkers tend to use Ellen as a resource as do outside departments. Ellen will stop whatever she is doing when an order needs to be pulled because sometimes the patient is waiting. She has excellent customer service skills." - Employee Appraisal 2008

"Ellen is a pleasure to have as an employee. She has a great attitude and work ethic. She gets along well with coworkers and is always willing to take on a new task." - Employee Appraisal 2007

"Ellen is an asset to the Code Checking team. She has learned her tasks in the OneContact new system with ease. She is an excellent employee, gets along well with coworkers, supports management, and has a good attitude." - Employee Appraisal 2006

"Ellen is our main code checker for labs; this is her area of expertise. She completes any project assigned to her efficiently and timely." - Support Appraisal 2006

"Ellen has a good rapport with her physician’s offices and is able to obtain medical necessity from the offices. I have never had a complaint about Ellen from either a physician office or a coworker." - Employee Appraisal 2005

Accomplishments and Attributes

Received Service Excellence Professional recognition in August 2009.

Awarded the SOS Award in 2005 for exemplary attitude, respect towards team members, and willingness to take on new tasks.

Partnered in the development of the MISD code checking training manual and contributed to the MISD Corporate Compliance Program.

Consistently completed work with a high degree of precision and attention to detail.

Demonstrated flexibility and efficiency in managing a high volume of work.

Motivated self-starter with a strong passion for professionalism.

Exhibited great empathy and maintained excellent phone manners.

Baker College, Auburn Hills, MI

Coursework in Liberal Arts and Interior Design

MS Office ꞏ Business Writing ꞏ Interpersonal and

Oral Communication Skills ꞏ Problem Solving Aptitude ꞏ Punctuality

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