Customer Service Data Entry

MEKEBA THOMAS

+1-516-***-**** ******.**************@*****.*** Hempstead, NY 11550

PROFESSIONAL SUMMARY

Dependable worker with knowledge of data entry, administrative support and records management. Highly organized and self-motivated, with excellent customer service, communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

SKILLS

Experience with CVM2, MyAvatar, Citrix Desktop, Invision.

Experience with Microsoft Office; Word, Excel, Teams and Office 365.

Customer Satisfaction

Critical Thinking

Strong Organizational Skills

Quick Learner

Great team Player

EXPERIENCE

CLERK/TYPIST Northwell - Garden City Treatment Center

Garden City, NEW YORK

January 2020 - Present

Scheduled and confirmed appointments for clinicians, physicians and supervisors.

Greet visitors or callers to handle inquiries or direct to appropriate personnel.

Operate office equipment, such as fax machines, copiers, and phone systems.

Answer telephones to give information to callers, take messages, or transfer calls.

Attend meetings, take minutes and distribute notes.

Complete daily billing report by entering charges for client visits.

Check in clients for their Individual session, group session and doctor appointments.

Create or file charts for new or existing clients.

Maintain office inventory and Ordering supplies as needed.

DIRECT SUPPORT PROFESSIONAL AHRC Nassau

Oceanside, NY

November 2006 - January 2020

Identified changes in client status or needs and communicated to supervisor.

Documented delivery of quality care in client's clinical record.

Prepared and served food for patients, following special prescribed diets.

Supervised and assisted patients during showers and baths.

Cleaned and organized client's living quarters to make living conditions more hospitable.

DIRECT CARE WORKER UCPN

Roosevelt, NY

April 2004 - November 2006

Prepared and served food for patients, following special prescribed diets.

Followed infection control and safety policies and guidelines.

Supervised and assisted patients during showers and baths.

Provided transportation to medical and recreational appointments.

Cleaned and organized client's living quarters to make living conditions more hospitable.

CUSTOMER SERVICE REPRESENTATIVE/ TELLER Dime Savings Bank

Uniondale, NY

August 2001 - November 2005

Greeted customers with professionalism and friendly and courteous demeanor.

Answered high volume inbound and outbound calls per day.

Investigated and resolved customer complaints in timely manner.

Obtained and processed information required for provision of services, such as opening and closing customer accounts.

Documented conversations with customers to track requests, problems and solutions.

Informed customers about billing procedures, processed payments and provided payment option set up.

CUSTOMER SERVICE REPRESENTATIVE 1-800 Flowers

Westbury, NY

February 2000 - November 2004

Answered customer calls and provided accurate, satisfactory answers to their queries and concerns.

Placed outbound calls to customers and florists as required.

Scheduled delivery of flower arrangements and placed reminder calls to customers about their delivery.

Interacted with customers via telephone, email, and online communications to answer inquiries, handled complaints and troubleshoot problems.

EDUCATION

GED

Nassau Community College, Garden City

March 2016

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