Lead QA Tester
Resume:
Ash Nayak
*********.*********@*****.***
Profile
An accomplished and highly certified Software QA Lead / Automation SDET with over 16 years of professional experience, adeptly leading quality assurance initiatives for Fortune 100 corporations and government agencies. Expert in a comprehensive range of testing disciplines, including Mobile App, Web, API, ETL, and Database testing, with specialized knowledge in SDLC, STLC, Bug Life cycle and Agile coaching. Proven leader in designing and implementing robust automation frameworks using tools like Tricentis Tosca, Selenium, Appium, and UFT One, and a dedicated and certified practitioner of Agile/SAFe principles. I am proficient in performance and load testing with JMeter, and skilled in creating real-time dashboards in Jira, ALM Octane, Tableau and Power BI to provide clear project health metrics. A strategic and collaborative leader focused on driving process improvements, cultivating a disciplined and collaborative team culture, and fostering an environment where team members are empowered to grow and contribute to organizational excellence.
Education
Master of Business Administration (MBA), JU - Davis College of Business, Florida, USA
Master of Science, SPU, India
Bachelor of Science, HNGU, India
Certification and Awards
ISTQB – CTFL Certified
ISTQB – Agile Tester Certified
Tricentis Tosca AS1 – Automation Specialist 1 Certified
Beta Gamma Sigma Certified (World recognized Leadership and Management Certification)
SAFE4 Certified – (Agile Certification – Scaled Agile Framework)
Certification – Business Analysis
Certifications – Agile Principles, Methodologies and Mindset,
Certifications – Agile Software Testing Techniques and Tools
Certifications – Cyber Security – State of California – Dept of Transportation
Technical Skills
Testing Methodologies:
Agile, Scrum, Waterfall, Hybrid, SDLC, STLC, Bug Life Cycle
Automation Frameworks:
Tricentis Tosca, Selenium, Appium, UFT One, Playwright
Performance Tools
JMeter, LoadRunner, WAPT Pro
Test Management:
Jira, HP Quality Center, qTest, ALM Octane, Test Manager, Xray, Version One, PractiTest, Test Rail, Zephyr scale, Bugzilla
Reporting tools and document service
Power BI, Tableau, Excel, MS Office 365, SharePoint, CA Clarity PPM, BI Business Intelligence tools, Cognos, Google suites workspace
Backend
API Postman, SQL, Squirrel, MongoDB, Azure SQL, Azure Cloud, Teradata, AWS RDS, Azure Data Factory ADF, IDQ Informatica Data Quality, Pipeline, Azure Synapse, SSIS, ETL, ELT, Azure Data Lake, Data warehouse, Oracle, Coud Migration, Snowflake, Databricks, AWS Glue, AWS S3, DBT tool, Dataframe, Apache PySpark, Panda
Other technologies
Jenkins, Docker engine, Containers, Virtual Machine, Kubernetes, Firebase, TestFlight, App Center, AppsFlyer, HockeyApp, Emulator, Simulator - BrowserStack, Lambda, Sauce labs, Splunk, Charles Proxy, Localytics, GitHub integration, Git Repository, Stash Bitbucket, Salesforce, 365 Dynamics, IBM Sterling, NetSuite, MuleSoft, Kafka, ServiceNow, CRM, Accessibility, WCAG, ADA, 508 compliances, Evinced, ARIA, Axe, Wave
Professional Experience
Employer: Verizon 04/21/2025 – Current
Role: QA Lead Automation / SDET Boston, Massachusetts, USA
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Project: Verizon Protect
Description: Verizon Communications is one of the largest telecommunications and wireless carrier companies in the USA and the world by revenue and market capitalization. Verizon Protect is a comprehensive mobile security and privacy application focuses on providing customers with a suite of tools to safeguard their digital life, including protection against viruses and malware, safe browsing features, a secure VPN for private browsing, and identity theft protection with dark web monitoring. It's designed to be a one-stop solution for device and data security.
Responsibilities:
Led a team of 15 QA engineers and 3 Automation QA engineers on the Verizon Protect application project, a comprehensive mobile security and privacy product.
Developed and executed detailed test plans and strategies for the application across various environments (QA, Stage, Pre-Prod, and Prod), ensuring high-quality releases.
Managed all aspects of testing cycles, including functional, regression, smoke, sanity, and backward compatibility testing on a wide range of real Android and iOS devices and simulators.
Drove robust backend testing initiatives, performing in-depth API validation using Postman, SQL database validation, and end-to-end integration testing with cloud applications and tools like Snowflake, Localytics, Charles and Splunk.
Engineered and executed performance and load/stress testing using JMeter for both the frontend application and backend APIs, identifying and resolving critical performance bottlenecks.
Designed and implemented a scalable automation framework using Tricentis Tosca, which significantly increased testing efficiency and reduced manual testing efforts. Presented regular, detailed automation test results to stakeholders.
Established and managed real-time reporting dashboards in Jira, VTMS (Verizon Test Management System), and Tableau, providing live, transparent project health metrics to management and the team.
Spearheaded process improvement initiatives, streamlining Agile principles and implementing automated processes that increased team productivity and the overall health of the project.
Cultivated a disciplined and collaborative team culture, fostering an environment where team members were empowered to grow and contribute to organizational goals.
Employer: State of California – Dept of Transportation 11/06/2023 – Current
Role: Sr QA Tester / Lead Sacramento, California, USA
Project: EFIS 4.0 Advantage Application Caltrans
Description: Caltrans is an executive department of the U.S. state of California government. The EFIS 4.0 Advantage application is designed to operate, manage and execute accounting and financial activities across the department. The scope of the application includes various accounting modules including Account Payable, Account Receivables, Budgets, Vendors, Projects, Procurement and General Ledgers
Responsibilities:
Successfully accomplished Functional, System, Regression, Smoke, Sanity, Usability, UAT - User Acceptance Test, Data Backup and Recovery, ADA compliance, WCAG, 508 compliance testing using ARIA, Axe, Wave and Go Live Prod deployment testing as per the Definition of done and test exit criteria planned
Led effort to migrate test management from HP ALM Quality Center to HP ALM Octane and set up, configured Octane and provided training, practice to QA and Business team
Developed Automation scripts codes for application using UFT one (QTP) tool, integrated with GitHub (Git repository), Octane, Jenkins and trained the QA team with advanced Automation testing and framework, assisted transition to Tricentis Tosca
Project team was new to the Agile, so I also took responsibility of Scrum Master / Agile Coach and facilitated Sprint Planning, Review, Demo meeting, Daily Scrums, Retrospectives and provided input for improvement.
Led the UAT testing efforts by coordinating 5 Business UAT liaisons and oversaw more than 100 UAT testers and effectively used Jira, Zephyr Scale and Xray Test management to log, track and report
Used Apache Kafka tool to stream real time pipeline data and used Cloud Azure authentication services, Azure single sign on and Azure multifactor authentication
Generated and validated BI (Business Intelligence) Reports and dashboard testing using Tableau, Info Advantage, Cognos and Power BI Data Visualization
Tested Rest API using Postman and MuleSoft API using Any point Studio and JMeter, WAPT Pro, LoadRunner performance testing
Performed in depth validation of SQL and ETL using Informatica PowerCenter, IDQ, AWS Glue, DBT tool, DBT Glue connector, Database validation, Data Cloud Migration, Store procedures, Views, Materialized Views, on premise database, AWS cloud database R3 and RDS, Azure Data Factory, Data Lake, Synapse Data retention and Encryption
Performed Data Warehouse testing using ETL Informatica, Databricks and Snowflake, assisted migration from Databricks to Snowflake
Validated various customer services, sales and marketing data using Salesforce CRM, NetSuite and Microsoft 365 Dynamics for various departments
Conducted thorough testing of inbound and outbound interfaces, Nightly Cycle Job Procedures, DMS jobs (Data Management Section) and Datalink testing for State of California Government processes.
Employer: Safeway/Albertsons, 07/12/2021 – 11/3/2023
Role: Software QA Tester / Lead Los Angeles, California, USA
Project: FreshPass Subscription Safeway/Albertsons
Description: Safeway/Albertsons, the world’s largest Grocery company that operates thousands of retail stores and wholesale warehouses. The scope includes Monthly, Annual subscription, saving and benefits on their purchase, manage plan, add household members, clip various offers, redeem coupons and offers, lifetime saving and discounted prices on purchase
Project: OMS Offers Safeway/Albertsons
Description: The scope includes providing various discount offers including free delivery, flash delivery, and other specific offers to subscribed users, employees and regular retail customers.
Project: Payment Flow – E-Commerce Safeway/Albertsons
Description: The scope includes changing the payment flow and tender call rest services, credit debit and checking account integration, payment gateway and backend technology enhancement.
Responsibilities:
Performed Test Planning, Strategy and Defect Management using HPALM, Jira, Zephyr Scale, Xray, qTest and Confluence
Developed Tricentis Tosca Model-Based test automation
Extensively tested SQL database using DB Visualizer, Azure SQL Database, Azure cloud database, AWS RDS database, SQL Server, Mongo DB using Studio 3T, Data Warehouse and Cloud Migration testing using Snowflake, ETL informatica, IDQ, AWS Glue, DBT tool
Performed CRM testing using Salesforce CRM, Marketing Cloud, NetSuite tools, its features and DocuSign integration.
Performed Functional, System, Regression, Smoke, Sanity, UAT, Usability and Accessibility ADA, WCAG testing, ARIA tools, Axe, Wave
Used various tools for mobile iPhone, Android, iPad testing such as Charles, Splunk, Localytics, BrowserStack, emulator and simulator
Participated in Sprint Planning, Review, Demo meeting, Retrospectives and provided input for improvement.
Performed API and UI Automation using IntelliJ, CI CD Pipeline integration using Jenkins and BDD Approach using Cucumber Gherkin, Selenium, UFT one and Tosca.
Used Kafka to validate events, stream data and various AWS Azure cloud-based services
Data analysis and reporting validated using various Data Visualization tools, BI Cognos and Tableau, Power BI
Monitored Rest API using Postman and develop API Automation and Performance Load testing framework
Validated subscription, discounts, offers, Cart and checkout flow, Landing and Navigation, Payment methods, Order management flow, TMS and Logistic using Blue Yonder during end-to-end testing
Tested AWS Push notification SNS, AWS authentication, Azure SQL Database and various Azure microservices
Employer: TOYOTA (JM Family Enterprises) 01/08/2019 – 7/8/2021
Role: QA Project Lead / Tester Miami, Florida, USA
Description: TOYOTA (JM Family Enterprises) is world’s largest Auto industry company and has been ranked No. 17 on 100 Best Companies to Work For.
Project 1: SET TMNA 47 TLE Data TOYOTA
Description: Project tasks include ETL Jobs, Data warehouse, developing BI Business intelligence Dashboard Reports for decision and analyical purpose using SQL, Informatica, Tableau, Cognos
Project 2: SET DIST 01 SDAP/ADAP TOYOTA
Description: Main goal for this project is to provide accurate data among departments and provide clients with better understanding of changing market demands and capabilities. That includes data utilization, data analysis and evolving new business processes. That will help the Sales Planning and Incentive department to decide accurately and effectively for all vehicles.
Project 3: VPC RFID Replacement (SET): TOYOTA
Description: The scope includes developing eWorkOrder applications to provide Supply Chain, SET Vehicle Arrival, Work Order, Print, Parking Scan, Vehicle Inventory management, Payment processing, Auto scan, Port Entries, Exit and other Vehicle Processing Centers (VPC) Functions.
Project 4: Real Time Sales Reporting (SET): TOYOTA
Project 5: Mobile Connect (SET): TOYOTA
Description: In scope includes developing Mobile Connect, Weekend Sales Entry and Retail Reports UI to AWS Cloud, OS to upgrade to latest version, remediating On- Premises APIs and SQL server to Cloud.
Project 6: Vehicle Invoice Lookup (SET): TOYOTA
Description: The project scope includes improvement and upgradation of backend technologies and architecture and overall security enhancement involving identity authentication, Secure Data transfer
Responsibilities:
Waterfall, Agile, and Hybrid methodologies followed
Developed and maintained comprehensive test documentation, including Test Plans, Test Strategies, Test Traceability Matrices, and daily/weekly status reports.
Executed a wide range of testing including SIT Integration, End-to-End, Regression, and UAT, including Accessibility ADA and 508 compliances.
Performed extensive Data and Cloud Migration, Data Warehouse testing, including validation of Azure SQL Database, MongoDB, Teradata, and Snowflake.
Validated Mainframe DB2, VSAM files, and IBM Mainframe MQ testing, and expertly validated BI Reports and dashboards using Cognos, Tableau, and Power BI.
Developed automation frameworks for mobile apps (e.g., eWorkOrder) using advanced tools and techniques including Tricentis Tosca Automation, Appium, Selenium and Python.
Conducted GIS location analysis with ArcGIS and API, MuleSoft testing using Postman.
Implemented the Bug Life Cycle and managed defects using HP ALM, Jira, TestRail, qTest, and Octane.
Backend API, MuleSoft API and API Automation performed using Postman and AnyPoint Studio,
Conducted various supportive testing such as Worker testing using LogZ iO, iOS, Android Device testing using real device and simulator/emulator, Lambda test, BrowserStack, Store Procedure testing, SaaS tools, AWS cloud services and AWS Push notification SNS testing, AWS RDS database testing, AWS authentication.
Proficiently managed resources, vendors and assigned activities based on skills and test coverage
Employer: Carvana (Formerly ADESA), 11/17 /2014 – 12/31/2018
Role: Software QA Analyst / Tester Carmel, Indiana, USA
Project 1: Live block Mobile Application (LAI): Carvana
Description: Carvana is the second-largest used car vehicle retailer Auto company in USA. The application is designed to facilitate vehicle auction services for authorized dealers. It allows users to Bid, Auto Bid, buy and sell vehicles and provides Vehicle detail access and Image viewer access.
Project 2: TDD Mobile (E-Business) – TOYOTA Dealer Direct: Carvana
Description: The scope is to search vehicles in the upstream sale event, Payment flow, add them to their Watch List, Bid, Auto Bid, and Buy Now and overall E-commerce features.
Responsibilities:
Followed Agile/Scrum methodologies in accordance with defined quality standards.
Performed comprehensive manual and automated testing of applications.
Strategized Test and Defect Management with disciplined approach.
Utilized HP ALM Quality Center, Octane, PractiTest, and Jira for SDLC and STLC
Performed Functional, System, Regression, Usability, Smoke, and User Acceptance Testing.
Conducted mobile testing across various devices and operating systems (e.g., iPhone, Android).
Participated in Sprint Review Demos, Retrospectives, and provided feedback using Trello.
Executed hands-on backend testing of SQL Server, Azure SQL Database, and MongoDB, and conducted Data Cloud Migration testing.
Performed Data Warehouse, Snowflake, ETL Informatica, AWS Glue and GIS location testing.
Expertly validated BI Reports, Data Visualization, and dashboards using Cognos and Tableau.
Conducted API and MuleSoft testing with Postman and API automation with Rest Assured.
Performed automation for Android/iOS mobile apps using Tricentis Tosca, Appium, Selenium Web Driver, Katalon, Xcode, Python, Java, and BDD with Cucumber.
Tested SaaS-based tools Salesforce CRM, NetSuite, Dynamics 365, AWS, and Azure Cloud Apps.
Employer: Verizon (Formerly TracFone Wireless): 8/28/2013– 11/14/2014
Role: SQA Analyst / Teste Miami, Florida, USA
Project 1: NET 10 Brand Re launch (Mobile): Verizon
Description: The scope includes user experience, SEO, social media integration, targeting and personalization, site search, mobile compatibility, transaction flows, email and marketing automation, catalog browsing, dynamic merchandising, value added services and customer support.
Project 2: B2B Web Commerce Verizon
Description: Scope includes developing address books, payment sources, payment processing, catalogue and bundling, address validation, shipping, order cancellation, return, refund, sales entries, and receipt
Responsibilities:
Performed comprehensive testing on Postman API, SQL Database, ETL, Mainframe MQ and DB2
Handled network analysis tools such as Wireshark, QXDM, QCAT, and QPST to test various protocols including TCP, IP, and LTE.
Conducted thorough testing for all brands (NET 10, Telcel, Simple Mobile, Straight Talk, and TracFone) across all application channels and ensured proper procedures
Led Test and Defect Management using Quality Center, Test Rail, PractiTest and Jira
Managed Performance, Load, Stress testing using JMeter
Developed Tosca Automation regression framework and executed automation test every sprint
Extensively used SQL Developer, Azure SQL, and the Azure cloud to perform back-end transaction validation by running SQL queries on different environments.
Performed in-depth manual and automated testing using Tosca Automation,
Accessibility, ADA Compliance, WCAG tested with Evinced, ARIA, Axe, Wave and WebAIM
Employer: Spring Education Group, Los Angeles, CA 11/22/2011 – 8/28/2013
Role: SQA Analyst Los Angeles, California, USA
Project 1: Admission Payment Portal Spring Education Group
Project 2: Student Enrollment- Campus Transfer Spring Education Group
Responsibilities:
Designed and developed test plans and strategies using User Stories and Acceptance criteria
Ensured quality standards were maintained throughout SDLC, STLC and Bug life cycle using HP ALM Quality Center and Octane.
Performed functional, regression, end-to-end, smoke, UAT and accessibility testing.
Expertly executed test cases, reported defects, and defined severity and priority for each issue.
Tested technologies such as SQL, Snowflake, AWS Glue, DBT, ETL processes, Power BI, and Tableau reports.
Developed Tricentis Tosca automation suite and executed performance testing with JMeter.
Managed mobile application testing across various tools like Lambda, BrowserStack, Firebase, and AppsFlyer, and handled mobile app build release management and troubleshooting with MS App Center, Firebase, TestFlight and Splunk.
Performed real-device and emulator/simulator validation with BrowserStack and SauceLabs.
Effectively communicated with the development team, business unit, and PMO to ensure project progress was on track.
Employer: Daimler Truck / Mercedes -Benz Group 04/12/2010 – 11/15/2011
Role: Software QA Tester Portland, Oregon, USA
Project: Vehicle Inventory Management: Daimler/Mercedes
Role: Software QA Tester
Description: Daimler Truck / Mercedes -Benz Group is famous Vehicle Car Truck company. The project was to upgrade the on-premises system related to Inventory and Supply Chain application to latest technology architecture and security standards to manage and access vehicle inventory and its parts.
Responsibility:
Participated in sprint planning, backlog refinement and grooming sessions to gain a deep understanding of project requirements.
Performed extensive functional, integration, regression, and UAT testing, including accessibility
Validated a wide range of technologies, including APIs (Postman), MuleSoft, IBM Mainframe MQ, DB2, and SQL databases.
Designed and developed automation frameworks using Selenium and Tricentis Tosca and executed performance testing with JMeter.
Conducted data validation using SQL, AWS RDS, and MongoDB, and performed end-to-end data warehouse integration testing with Azure Data Factory, Snowflake, and Power BI.
End to end data integration using Salesforce, NetSuite, JDA Blue Yonder WMS warehouse management, supply chain, inventory and AWS cloud-based services.
Employer: JP Morgan Chase 08/06/2008 - 03/30/2010
Role: QA Tester Tampa, Florida, USA
Project: Loan Automation Software Solution JP Morgan Chase
Description: The project was to develop Loan Automation Software with a range of financial products and services, including consumer banking, credit cards, payment processing, tender call, wallet service, corporate and investment banking, securities brokerage, and wealth management
Responsibility:
Performed Functional, Regression, System, and UAT.
Actively contributed to Sprint and Release Planning, Scrum sessions, and Retrospectives.
Used Jira, HP ALM and TestRail for test and defect management.
Involved throughout the SDLC and performed a lead role in the QA analysis and UAT phases.
Validated Mobile, Web, SQL database, Rest API during system and end to end testing
Tested ETL flow using informatica and data warehouse using SQL
Performed end to end integration using Salesforce, NetSuite, MuleSoft tools and other
cloud based applications.
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