Customer Service Warehouse Associate
Resume:
Shanise Mitchell
Birmingham, AL *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
P.G Transports-Birmingham, AL
August 2018 to September 2024
• My duties were coordinating, and communicating information, such as customer orders, and service requests.
• Taking incoming customer calls, and creating a dispatch ticket for each service call. AmeriCorps Volunteer
Birmingham City Hall-Birmingham, AL
May 2018 to August 2018
It was a great role. I was a Reading/Math teachers aid . I worked with ages 4- 14 . The children were great. They even surprised me with a surprise party on my last day of assignment. Warehouse Associate
Sterlite-Birmingham, AL
January 2017 to May 2018
During my role as warehouse associate, I operated as package handler, and shipping and receiving. Housekeeper
Hampton Tutwiler Inn & Suites-Birmingham, AL
January 2015 to December 2016
It was a position where I cleaned & sanitized hotel rooms efficiently. Education
High school diploma
Jubilee Christian Academy - Irondale, AL
August 2011 to May 2015
Skills
• Heavy lifting (2 years)
• Communication skills (6 years)
• Customer service (6 years)
• Forklift (2 years)
• Guest services (2 years)
• Hotel experience (2 years)
• Load & unload (2 years)
• Load balancing (2 years)
• Management (6 years)
• Time management (6 years)
• Materials handling (2 years)
• Microsoft Office (6 years)
• Multi-tasking (6 years)
• Organizational skills (6 years)
• Problem Solving (6 years)
• Organizational skills (6 years)
• Warehouse experience (2 years)
• Assembly (2 years)
• Forklift (2 years)
• Pallet jack (2 years)
• Housekeeping (2 years)
• Hospitality (2 years)
• Legal Proofreading (3 years)
• Dispatching (6 years)
Certifications and Licenses
Bachelor's Degree in English-speaking
September 2019 to Present
Bachelor's degree in English-speaking.
Forklift Certification
Assessments
Warehouse safety — Proficient
August 2023
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
October 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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