Service Representative Customer

Herman B. Simmons

**** *. ******* ***

Chicago Il. 60660

Phone: 773-***-****

******.*******@******.***

Employment History

American Bar Association 04/2014-06/2024

Customer Service Representative

Answered inbound calls related to member requests

Accepted payments for orders placed over the phone

Resolved technical issues experienced by members and non-members on the website

Registered callers for various meetings and events

Adjusted member records as requested

Go Health 09/13- 04/14

Customer Service Representative

Answered inbound calls from those seeking health insurance

Determined what kind of medical plan would best serve the caller’s needs

Effectively sold health insurance plans and products to customers

Dyson Inc. 04/07-09/13

Customer Service Representative

Troubleshot and resolved technical problems over the phone

Booked repairs for vacuums if those issues could not be resolved

Sold products over the phone

Answered general questions about Dyson products

Skills

Microsoft Office Word

Excel

Power Point

Education

DePaul University B.A. History/Political Science

GPA 3.2/4.0

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