Project Manager
Resume:
DANIELLE HETZEL
IT PROJECT MANAGER
CONTACT
SUMMARY
***********@*****.***
Accomplished IT professional skilled in bridging the gap between non-technical requirements and technical teams. Demonstrated flexibility to excel in diverse business functions such as testing, training, and content creation.
SKILLS
EXPERIENCE
Project Management
Time Management
Translation between technical and non-technical parties
HTML
Microsoft Office Suite
(Word, Excel, OneNote, Outlook, Powerpoint)
Google Suite (Drive, Docs, Sheets)
WordPress, Joomla
Basecamp
Canva
Mailchimp
Scrum Certification (expired)
Owner – Hetzelle LLC May 2016-Current
Contracts with multiple clients for a range of services, including content creation, marketing, project management, and technical support. Clients include:
WordPress Plugin Developer
Manages projects, improvements, and customer support.
Creates marketing materials including Facebook, Mailchimp emails, and other content as needed.
Works with the back-end of WordPress sites to fix and improve them via the service-based plugin.
Web Services Companies
Writes web articles and executive reports from raw data.
Creates training documents and videos for website owners to allow them to add future content to their sites after go-live.
Helps migrate website data and functionality onto new platforms, including WordPress and Joomla.
Project Manager – American Society of Civil Engineers
December 2010-March 2013
Managed multiple simultaneous internal IT projects, including website migrations and creations, and implementation of new functionality.
Coordinated internal resources and external vendors to complete projects.
Translated customer goals to technical requirements for the development team and communicated progress to stakeholders.
Project Manager – Epic Systems June 2008-August 2010
Implemented Resolute Hospital Billing (RHB) application installations for three different healthcare clients.
Directed customers' deadlines, deliverables, system build, training, testing, troubleshooting and maintenance
Collaborated with two clients to boost metrics following implementation.
Coordinated testing for a twelve-application deployment, leading to early identification and resolution of multiple issues prior to launch.
Led and worked with other internal specialized groups as an RHB expert.
Managed an internal wiki, streamlining and editing the information accessed by the rest of the company.
Intern – Gigot Center for Entrepreneurial Studies
July 2007-April 2008
Generated marketing literature for students that resulted in successful educational seminars.
Authored press releases for publication in print and on the web.
EDUCATION
University of Notre Dame
May 2008
Bachelors of Business Administration, Marketing; and Theatre
Graduated Cum Laude
ACTIVITIES AND HONORS
Chaired an annual Church fair with approximately $100,000 in revenue.
Volunteer regularly for Church and school activities, including fundraising and modernization initiatives.
Won the Notre Dame Business Plan Competition - first undergraduate team to win.
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