Customer Service Clerical Support

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

ILEAN PEGUERO

786-***-**** ***************@*****.*** Miami, FL 33314 Proven team player and adaptable professional, I've honed my skills in clerical support and customer service excellence at Tommy and other reputable companies. Leveraging networking abilities and a dependable work ethic, I've significantly contributed to enhancing customer satisfaction. Specializing in efficient problem-solving and task management, I aim to bring my track record of success to your team.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Clerical Support Networking

Flexible and Adaptable Dependable and Responsible

Duty Free

Hollywood, FLORIDA November 2023 - Present

3SIXTY

Worked with coworkers to complete tasks. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Responded quickly to meet customer needs and

resolve problems.

Copa Airlines

Hollywood, FLORIDA March 2023 - November 2023

PASSENGER SERVICE AGENT

Assisted passengers with check-in procedures

including verifying identification documents and

issuing boarding passes.

Utilized computer systems such as SABRE or

Amadeus for booking flights, assigning seats, and

printing tickets.

Provided excellent customer service to passengers

by responding to inquiries and resolving

complaints in a timely manner.

Tommy

Miami, FL January 2022 - January 2023

CUSTOMER SERVICE

Conducted quality assurance reviews on customer

service representatives' performance.

Mentored junior associates in providing superior

customer service standards.

Provided exceptional customer service to ensure

customer retention.

LANGUAGES

Jose Luis Arrunada, Havana, Cuba May 2015

HIGH SCHOOL DIPLOMA

Jose Miguel Perez Perez, Havana, Cuba

LAW

Spanish

Fluent

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