Customer Service Maintenance Technician
Resume:
Jaylan Herman
Customer assistance/Customer service
Orlando, FL 32821
************@*****.***
Professional experience in customer service. Strong interpersonal and communication skills supporting a high level of professionalism, integrity, and enthusiasm. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Maintenance Technician
Goodyear Tire & Auto Service - Orlando, FL
March 2023 to Present
• Inspect and diagnose vehicle brakes, tires, oil change, alignment, suspension.
• Conduct routine maintenance work
• Perform brakes, suspension, tire installation, scheduled maintenance, and other long term preventative maintenance
• Always maintain a clean, neat work area
• Complete automotive vehicle inspections on every vehicle serviced and perform any repairs and maintenance
• Test drive guest vehicles and use shop truck to pick up inventory as needed
• Collaborate with teammates and provide leadership Entry Level Automotive Technician
Tire Kingdom - Orlando, FL
August 2022 to March 2023
• Perform tire installations, lube and automotive repairs
• Conducts vehicle inspections for mechanical services
• Perform schedule maintenance services on vehicles
• Assist in receiving and stocking inventory
• Perform general express technician services as needed
• Diagnose, repair and maintain vehicle automotive systems including flushes, oil changes, etc.
• Provide labor and time estimates for additional automotive repairs
• Explain mechanical diagnoses and required repairs to service advisors and customers
• Learn new technical information and techniques in formal training sessions to keep up with rapidly changing technology
• Ability to inspect and diagnose vehicle brakes, tires, oil change, and suspension FedEx Delivery Driver
Kiwi Logistics LLC - Davenport, FL
November 2021 to August 2022
• Made deliveries for Fedex
• Averaged 100 deliveries per day
• Perfect attendance record
• Operated GPS On ipad for accurate routing
• Loaded Boxes and sorted shipments
• Handled merchandise
• Managed invoices
• Communicated customer complaints to Operation manager
• Trained new employees
• Completed all necessary paper work, including confidential logs
• Completed daily pre and post-trip inspection checklist
• Drove over the road (OTR) truck
• Delivered merchandise to clients
• Resolved customer complaints
• Loaded and unloaded truck
• Maintained accurate inventory count
Driver
TWO MEN AND A TRUCK® - Lakeland, FL
February 2021 to November 2021
• Completed DVIR reports daily
• Performed daily preventative maintenance and repairs
• Loaded and unloaded Furniture and freight
• Picked up and delivered freight, food, packages and Furniture
• Picked up and delivered Furniture
• Loaded and unloaded freight
• Performed daily preventative maintenance and repairs
• Completed DVIR reports daily
Electrical Apprentice
M.C. Dean, Inc. - Orlando, FL
January 2019 to January 2021
Ability to bend pipe without assistance
Run overhead and underground conduit, install cable tray and cable installation Troubleshooting
Scissor lift and boom lift certified
Prefabricating various light fixtures
Measuring, cutting, and pulling wire or cable
Install various devices, light fixtures, and electrical boxes Assist in lifting, positioning, and fastening objects Maintain power tools and heavy equipment and keep supplies in correct order Help install all items in accordance with the applicable plans and specifications Perform routine duties directed by experienced electricians Ability to follow blueprints and plans without assistance OSHA 10
Has personal tools
Ability to bend, stoop, reach, stand, push, pull and lift up to 70 pounds or more Customer Sales Representative
Kmart - St. Thomas, VI
June 2018 to December 2018
• Pricing merchandise/Labeling merchandise
• Cashier/Sales Associate
• Warehouse associate
• Data entry/Creating signs
Customer Service Representative / Claims Processor J & J Insurance Agency - St. Thomas, VI
September 2014 to June 2017
• Commercial/Personal lines insurance servicing
• Data Entry/Enrollment/Cancellations/Premium Finance Processing
• Filing/Cash Handling
• Issuance of certificate of insurance/policies
Education
High school or equivalent
Ocoee High School - Orlando, FL
Skills
• Customer Service (3 years)
• Data Entry (3 years)
• Filing (2 years)
• RECEPTIONIST (3 years)
• RETAIL SALES (3 years)
• Goal Oriented (3 years)
• Organizational Skills (3 years)
• Sales (1 year)
• Quick learner (3 years)
• Inventory (1 year)
• Construction (2 years)
• Electrical Experience
• Blueprint Reading
• Troubleshooting
• Low Voltage
• Computer Literacy
• Cabling
• Mechanical Knowledge
• Microsoft Publisher
• Driving
• Box truck
• Delivery Driver Experience
• Load & Unload
• Mechanic experience (3 years)
• Vehicle maintenance (3 years)
• Oil change (3 years)
• Automotive diagnostics
• English
Certifications and Licenses
Driver's License
Electrician Apprentice
Additional Information
HIGHLIGHTS OF QUALIFICATIONS:
• Computer literate (Microsoft Word, Internet, Microsoft Excel, Microsoft Power Point, Microsoft Publisher, Keyboarding)
• Excellent communication skills
• Time and goal oriented
• Quick learner / Willing to learn/ Multi-tasking
• Excellent decision-maker, well organized and resourceful
• Follows directions and very attentive
• Customer Service skills/ Group working skills
• Data Entry
• Filing / Telephone Operations
• Keeps a positive aspect and patient
• Persistent and cooperative team player
Contact this candidate