Office Manager Customer Service
Resume:
Noemi Beas
Case Manager Assistant/ Administrative Assistant III
OBJECTIVE
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.My aim is to apply my extensive experience in processing and management. Utilizing my strong organizational, communication and interpersonal relationship skills in a challenging, creative and stable environment. EXPERIENCE
Insight Medical Messenger LLC — Admin Office Manager November 2023- Present Remote
As Office Manager I am in charge of outbound traveling data extraction and payroll. I do monthly budget expenses and track drivers mileage and gas expenses for all medical deliveries.
Patient Service Coordinator- City of Hope Temecula Rad Onc April 2023- June 2023 Temp job
The patient care coordinator provides comprehensive care to clients and patients by developing, monitoring, and evaluating each specific case. They are responsible for receiving and admitting patients and ensuring that the care for their patients is well coordinated with the nursing staff. Was also in charge of submitting all radiation claims to insurance. PBX Operator Telecommunications - St Joseph's Hospital July 2018- August 2023
Under minimal supervision, the PBX Operator maintains a high-volume voice communications center with primary duties including operation of Hospital telephone console, answering and routing calls with speed and accuracy, operation of overhead paging system, Net Page and initiating codes, and functioning as radio liaison with Security and Engineering Staff. I worked Night shift all night and was working full time on oncology, but I managed both jobs and multi-tasking and performed excellently. I left my job due to relocation and I know they would always rehire me if I wanted to go back.
27960 Whittier Ave
Winchester, CA 92596
*********@*****.***
1
CHOC Children’s Hospital, Oncology Case Management Asst 09/2011-02/2023
Obtained, tracked, and documented insurance verifications • Data entry, Referrals,
Called insurance companies to get chemo medication approved. Handed New patients Family Handbooks for Oncology treatment. Coordinating clinic schedules with the processing team. Answered phones and provided excellent customer service to providers, families, and Staff.
Assisted families who were Spanish speaking with written and verbal communication.
Delivered and picked up images and CDs for patients. FedEx referral packets daily to each physician that is consulting our patient for services. Called insurance companies to get chemo medication approved. Handed New patients Family Handbooks for Oncology treatment, Called all insurance claims to process paperwork for denials, i would be on the phone getting insurance to retro authorize hospital stays. EDUCATION
1995-1999 Lake High School Garden Grove, CA Diploma 1999-2000 Concorde Career Institute Garden Grove, CA Medical Diploma 2005 American Academy of Professional Coders, Orange CA Certificate for Professional Coder/Biller 2009 University City Irvine - AHA BLS CPR certified Orange, CA renewed 06-2023 in Temecula KEY SKILLS
Medical Nurse Assistant
Customer Service and Critical Thinking, Teamwork
Project management
Budget Planning
Communication
Problem- Solving
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
I always went above and beyond for my patients and families. I love to help others and at the end of the day make a difference in people’s lives. References
Available Upon Request
Languages
Read, write and speak English and Spanish fluently. 2
3
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