Communications Manager Call Center
Resume:
Ashley Contreras
Dallas, Texas *****
**********@*****.***
Authorized to work in the US for any employer.
Work Experience
Credit/ Communications Manager
Morsco Supply - Dallas, TX
March 2017 to October 2023
Customer relationships maintaining accounts, Tax certifications, bids for jobs, open lines of credit, and pull all background information about the companies before extending line of credit to see what risk we would be taking, files liens. As Communication Manager I Managed call center, wrote scripts and trained on phone etiquette, call evaluations, schedules for employees PTO, vacations, ran stats and reports for productivity, established an appropriate system of accountability, able to monitor progress and asses the quality of the job perform of others, handled all escalated calls, implement new plans and procedures, make sure the team stays on task and motivated.
CFO
Legendary Rain Gutters - Lewisville, TX
September 2015 to Present Day
Ran the entire company, HR, Marketing and advertising, account payable and receivables, Bids, quality control, payroll, hire/fire, and benefits.
Customer Service Specialist
Sirius XM - Irving, TX
October 2013 to August 2015
Answer inbound calls, upsell, collect payment, troubleshoot mobile apps, setup new service, track stolen vehicles, automatic collision notification, emergency services, explained products and benefits created customer appointments, confirmed payments, refunds, etc. provided excellent technical support, resolved payment and order disputes.
Office Manager
Euless Health Care - Euless, TX
September 2007 to September 2013
Ran office, filing, Patient Charts, phlebotomy, sterile procedure, injections and immunizations, office finances, RX refills, payroll, schedule appointments, Insurance verification, insurance billing and coding, Maintained and supervised office operations, communicated with clients, Supported and trained staff, Processed daily transactions.
Honorable Mentions
High School worked in retail for such places as:
Burlington Coat Factory
Pier One Imports
Education
MA, PCT, CNA, Phlebotomy in Medical
PCI Health Training Center - Dallas, TX
November 2008 to November 2009
Associate degree
Awards
Dean's List
August 2009 – For Academic Achievement 4.0 GPA
Honor Roll
November 2009 - Entire year “A” Honor Roll
Alpha Beta Kappa
August 2009
Community Outreach Excellence Award
September 2009
Student Council Elite
September 2009 - Mentoring at risk students
Certifications and Licenses
Medical Assistant
November 2009 to November 2018
CNA
November 2009 to November 2018
PCT
November 2009 to November 2018
Phlebotomy
November 2009 to November 2018
Skills
Debt Management (10+ years)
SQL
EMR Systems
(10+ years)
Pivot Tables
Account Reconciliation (10+ years)
Microsoft Suites
Wrote Scripts and taught phone Etiquette
Established an appropriate system of accountability
Accounts Payable
(10+ years)
Support & Train Staff
Customer Relationships
Monitor progress and asses the quality of the job performance of others
Risk Analysis
(9 years)
Processed Daily Transactions
Tax Certification & Tax Liens
Human Resources
Accounts receivable
Employment & Labor Structure
Process Improvement
Deescalated Calls
E-Commerce
ERP Systems
Computer Networking
Implement new plans and procedures
Account Receivables
EDI Manufacturing
Train and coach employees
Keep everyone on task and motivated
Quality Assurance
Active Directory
Managed over multimillion dollar projects with timely payments
Marketing and Advertising
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