Customer Service Data Entry

TAMMY SMITH

Rockdale, TX *****

***************@*****.*** / 512-***-****

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS

Calendar Management

File Management

Quickbooks

Verbal and written communication

Call Center Experience

Experience in Management

Data Entry & Keeping Records

Customer Service & Resolving Problems

Customer Relations & Dispute Solving

Office Administration

Preparing contracts

Filing experience

Multi-Line Phone Systems

Business Correspondence

Prioritization and time management

Complex Problem-Solving

EXPERIENCE

Secretary / Mitchell Private Fencing Company - Rockdale, TX 01/2019 - 01/2024 Provided administrative support to the office manager and other staff members. Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.

Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Hotel Manager / The Budget Inn - Rockdale, TX 01/2021 - 01/2022 Developed and implemented hotel policies and procedures. Provided training to staff in customer service, safety, and other topics related to hospitality industry. Assigned duties and monitored performance of all employees in the hotel. Manager of Convienent Store / Gill's Shop & Go - Rockdale, TX 01/2020 - 01/2021 Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics. Coached, mentored and trained team members in order to improve their job performance. EDUCATION AND TRAINING

TS

High School Diploma 05/1989

RockSprings HighSchool - Rock Springs

Member of the (list the organization or club name here) Civil Air Patrol. 3.5 GPA

Some College (No Degree): Criminal Justice

Temple Junior College - Temple, Tx

3.5 GPA

Some College (No Degree): Criminal Justice

Western Wyoming Community College - Rock Springs, WY Scholarship Recipient- I Won An Essay Writing Contest in High School. 3.5 GPA

Academic Achievements and Honors:

I Was Chosen For: Who's Who Among American HighSchool Students.

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