Social Media Customer Service
Resume:
Anfisa Gannochka
Porter Ranch, CA *****
**********@********.***
Experienced pet care specialist with over two years in dog handling, customer service, and social media management. Proven ability to deliver exceptional animal care, build strong client relationships, and grow online engagement. Skilled in training, managing daily operations, and ensuring pet safety in high-demand environments. Passionate about providing the best care for pets and exceeding client expectations. My goal is to advance in the pet care industry by providing exceptional care and building strong client relationships. I aim to grow into a leadership role where I can improve animal welfare and customer satisfaction.
Work Experience
Lead Dog Daycare Attendant & Social Media Manager
Fluffy Paws-Красноярск
August 2020 to August 2021
• Delivered exceptional care to over 20 dogs daily, providing training, walking, bathing, and playtime to ensure a positive experience for pets and their owners.
• Developed strong customer relationships by communicating effectively with pet owners, addressing their concerns, and providing updates on their pets’ well-being.
• Streamlined front desk operations by efficiently managing appointments, check-ins/check-outs, and payments, resulting in a smoother client experience.
• Assisted in implementing improved health and safety procedures, reducing stress and increasing comfort for both animals and staff.
Reason for leaving: Hotel closed due to COVID-19 pandemic. Dog Daycare Attendant & Front desk assistant
Pet Paradise-Красноярск
January 2019 to March 2020
•Trained, walked, bathed, and provided general care for dogs to maintain a safe and fun environment.
•Monitored and ensured the well-being of all dogs during their stay.
•Managed front desk duties including setting up appointments, checking dogs in and out, and contacting owners with updates.
•Maintained clear communication with pet owners to address any questions or concerns.
•Assisted in keeping the facility clean and organized. Reason for leaving: Hotel closed due to COVID-19.
Education
Associate's degree in Criminal Justice
Rio Salado College
Skills
• Animal Care (2 years)
• Dog Handling (2 years)
• Social Media Management (5 years)
• Time management (2 years)
• Customer Service (4 years)
• Kennel Experience (2 years)
• Team Leadership (2 years)
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