Customer Service Property Manager

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

MAXINE GLADDEN (267) 240 - 1722

***************@*****.***

Successful property management professional with solid background serving owners and tenants. Manage all property and community needs, including staff, maintenance, finances, and marketing all in accordance with Fair Housing Standards and Act, ADA, local laws and company policy. Attract occupants and meet business targets by keeping buildings and grounds well-maintained.

Dedicated professional with demonstrated strengths in customer service, time management, trend tracking and date analysis, budget input, vendor management and tenant retention. Good at troubleshooting problems and building successful solutions. Excels at team building, training and mentoring and delinquency management. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Customer Service HOA Management Luxury Resort Management Staff Management Compliance Monitoring Vendor Relations Tenant relations Work order monitoring Fair Housing Compliance Delinquency Management Multi-family property

management

Social Media Management

Office 365 Expert Yardi OneSite

Entrada

Director of Business Development

MJK Associates, Laurel, Maryland, Feb 2024 - Current Property Manager

The Carlin, Arlington, VA, Mar 2022 - Mar 2024

Property Manager

Washington Apartments, Washington, DC, Feb 2020 - Feb 2022 Compliance Specialist

Glen Arden Hills, Glen Arden, MD, Jul 2018 - Feb 2020 Portfolio Manager

Swiftway Services, Columbia, MD, May 2015 - Jul 2018 Portfolio Manager

LP Group, Philadelphia, PA, Feb 2009 - Feb 2014

Bachelor of Arts (B.A.): Business Administration

Burlington College, Online, May 2016

LIHTC, COS-A, CAM Candidate, IREM - 2025

Industry Certifications

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