Customer Service Relations

Warren, MI***** 586-***-**** ************@*****.***

AMARIA HEARD

EDUCATION

Warren Woods Tower High School, Warren, Mi

PROFESSIONAL,

Proven professional with extensive experience at Captain Jays, adept in customer service

SUMMARY excellence and cash handling, Demonstrated ability to improve customer loyalty through

exceptional service and conflict resolution. Skilled in mentoring staff and enhancing

operational efficiency, showcasing a blend of strong work ethic and empathy. Achieved

positive feedback by prioritizing customer needs and maintaining high cleanliness standards.

SKILLS * Customer Service Cleaning and sanitizing __* Organizational abilities,

Customer Assistance * Customer service * Professionalism and

‘© Work Ethic and Integrity excellence Courtesy

‘Patience and Empathy * Money Handling * Conflict Resolution

‘Time management skills * Reliability and * Product Knowledge

* Cash Handling punctuality * Staff Training

© Customer Relations

* Written and verbal

‘communication

WORK HISTORY

CASHIER 09/2023 to 07/2024

Captain Jays, Warren MI

* Greeted customers entering store and responded promptly to customer needs,

‘* Welcomed customers and helped determine their needs.

‘* Worked flexible schedule and extra shifts to meet business needs.

* Operated cash register for cash, check, and credit card transactions with excellent accuracy

levels.

‘Resolved customer complaints professionally, leading to improved customer relations and

loyalty,

‘Assisted customers with inquiries and provided exceptional service, resulting in positive

feedback from shoppers.

* Stocked, tagged and displayed merchandise as required,

* Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

‘Handled multiple payment methods securely, minimizing discrepancies and potential

losses.

‘Answered questions about store policies and addressed customer concerns.

* Contributed to store success by maintaining high standards of cleanliness throughout the

facility.

‘* Addressed customer needs and made product recommendations to increase sales.

‘* Mentored new employees on cashier duties and best practices, improving overall staff

performance

SOCIAL WORKER ASSISTANT 03/2024 to 05/2024

Briarwood Elementary School, Warren MI

* Upheld ethical standards of social work practice, ensuring that all actions were in the best

interest of clients and their families.

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