Customer Service Full-Time
Resume:
Rebecca Lopez
Over ** years customer service experience Montebello, CA 90640 ***************@*****.***
.To obtain a Customer Service position in which I provide dedicated quality service and contribute to the company's success. I have excellent people skills, I am a team player and work well independently. I am able to build rapport with people from all walks of life.
Authorized to work in the US for any employer. Authorized to work in the US for any employer
Work Experience
Tower WAV LLC - Inglewood, CAMay 2024 to October 2024
Safely and efficiently delivered multiple passengers daily with Uber app. Demonstrated proficiency in navigation, utilizing GPS and other routing apps to determine the best routes. Maintained a clean and safe vehicle to enhance the passenger experience. Consistently received high ratings from passengers for excellent service.
Traffic Operations
Cofiroute - Anaheim, CA
February 2023 to November 2023
Observe and monitor fast lane/toll road cameras on the 91 freeway from Orange County to Riverside County. Report any traffic hazards or stopped vehicle issues via phone contact and/or radio contact with CHP and Freeway Service Patrol towing. Verify correct toll road fees hourly. Log and submit all daily activity including all time frames.
Customer Service Representative
Newegg - Whittier, CA
June 2017 to November 2022
Answered high volume inbound calls for retail orders, verified billing information and submitted credit card payments. Assisted customers with product information and shipping information. Issued return authorizations and shipping claims. Worked closely with support department to resolve customer issues.
Customer Service Professional Global Cash Card - Irvine, CA September 2016 to May 2017
Answered high volume inbound calls. Verified cardholder's personal information as required by the Patriot Act. Assisted cardholders with account questions and issues. Activated new pre-paid cards. Deactivated lost or stolen cards and verified account transactions for possible fraud. Ordered card replacements to be shipped to card holders.
Customer Service Associate
Poundex Associates Corporation - Industry, CA 1998 to 2015
Handled high volume of customers via the phone and in store input will-call and shipping orders; issued part replacement orders and return authorizations on damaged items; opened new accounts; walked customers through order processes from beginning to end; verified license status for new and in-active accounts; closed and reopened accounts as needed; worked closely with supervisor to resolve any customer issues; updated customers regularly until final resolution.
Education
Certificate
Whittier Adult School - Whittier, CA
Diploma
Montebello High School - Montebello, CA
Skills
Communication skills (10+ years)
Customer service (10+ years)
Computer Operation (4 years)
Phone Etiquette (10+ years)
Computer Skills (10+ years)
Typing (4 years)
Quality Assurance (4 years)
Microsoft Outlook (5 years)
Windows (10+ years)
Driving (10+ years)
Cash handling (4 years)
Retail sales (4 years)
Certifications and Licenses
Driver's License
May 2023 to May 2028
Non-CDL Class C
May 2023 to May 2028
Additional Information
I have previous retail sales experience. I have volunteered for friends and family members with assisted living for over two years including driving to appointments and other outings as needed. My Quality Assurance scores are 95-100% consistently. My hobbies are reading, social media and spending time with my family and friends.
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