It Support Information Technology

Fidelis Eromosele

Dallas, TX • 972-***-****-•***********@*****.***

IT SUPPORT PROFESSIONAL

Professional with a proven work ethic. Hard working individual who thrives in teams as well as independent environments; used to pivoting priorities to meet deadlines. Currently training in the IT industry while pursuing industry certifications.

Technology Summary

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Classless IP Addressing

Key Skills

Install and configure computer hardware, software, systems, networks, printers and scanners

Ability to stick to deadlines, prioritize and display problem-solving skills

Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

Cloud Platform Support to include: Microsoft Intune, Azure, Office 365 and Google Cloud Applications

Implement wireless networks, and various topologies

Education

MyComputerCareer Graduation: January 2023

Information Technology Security Administration Program

Experience

ABM February 2024 – Present

Aircraft Security Supervisor

Supervise and lead a team of 50 to ensure daily tasks are assigned and completed

Problem solve and act as the escalation party for team members

Develop schedule and assign proper coverage

Communicate to leadership in different departments and agent desks

Aircraft Security Specialist January 2022- February 2024

Clear aircraft through in-depth checks prior to boarding and take off

Document and file security checklist paperwork to officially clear aircraft for next flight

UPS (Seasonal) December 2021 – January 2022

Parcel Delivery

Deliver packages based on daily list to residents and offices

Scan and document all delivery competitions

Provide customer service by interacting with customers in a friendly manner and answer questions if they arise

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