Customer Service

Objective: To obtain a professional position in the Customer Service Relations Field.

Assets: I' am a cooperative, energetic; and a quick learner of various methods to assure a well secured area as well as provide exceptional quality customer service along with maintaining company sales goals.

Experience:

03/07/08- Present HSS

Security

Traffic control / enforcing DIA regulations by preventing vehicles form parking and

waiting for an extended period of time.

Security screener. Assist in identifying appropriate solutions to eliminate potential

emergencies.

01/08-12/08 IPC

Security

Walk / Monitoring exterior /interior of Mall; dispatching greeting and welcoming all visitors and directing them to their appropriate destinations.

08/06/01/07 Alta Staffing

Leasing Consultant

Lease apartment’s as well as sell various products, and services of the property.

Respond to visitors and telephone inquires; conduct site tours.

Develop and implement sales and marketing strategies; maintain closing ratios.

Prepare lease related paperwork.

Screening and acceptance of applicants for residency.

03/06-07/06 Real Estate Personal, Inc

Leasing Consultant

Assist prospective guests by showing them the feature an benefits of the community as well as screening an acceptance of applicants for residency.

Currently operates various programs using Access, Word, Excel and Spread Sheet to confirm Appointments, completing resident files, and writing up service requests.

Cross Land Economy Studios

12/04-07/05

Front Desk/ Customer Service Associate

Processing registrations/ Bookings. Money management/ Case handling.

Answering telephone calls while maintaining proper phone etiquette.

Assisting in the maintenance of first response procedures for medical and other

emergencies.

Colorado Convention Center

08/02-03/03

Guest Relations /Security

Provide assistance with the operations at the facility, including safety monitoring.

Identifying vulnerabilities and appropriate solutions to eliminate potential emergencies.

Provide periodic reporting on information security issues.

Administer follow – up investigations with written reports including welcoming all visitors, processing admittance, fees and directing them to their destinations.

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03/03-03/04

Education: CCA studied courses towards an Associates Degree in Criminal Justice.

(References are available upon request)

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