Customer Service Data Entry

IY

ISIS YHANES

***********@*****.*** 786-***-**** Miami, FL 33193

Talented coordinator, successful in staying calm and leading team members in high volume stressful situations. Highly- motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Scheduling Appointments

Calendar Management

Visitor Assistance

File Organization

Document Management

Policy Enforcement

Greeting and Seating Clients

Strong Leadership

Scheduling Mastery

Inventory Management

Scheduling

Appointment Scheduling

Data Entry

Database Administration

Administrative Management

Attention to Detail

Multitasking and Organization

Interpersonal Communication

Customer Service Management

Professionalism

Active Listening

Adaptability

Analytical Thinking

Teamwork and Collaboration

Problem-Solving Aptitude

Handling Complaints

Continuous Improvement

Customer Service

Organizational Skills

Documentation and Recordkeeping

Multitasking

Peter of London Hair Salon and Spa

Miami, FL

Receptionist Coordinator

10/2021 - Current

Greeted visitors and provided information about the company. Organized and maintained reception area, including ordering office supplies.

Answered phone calls and redirected them to appropriate staff members. Scheduled appointments for customers with necessary staff members. Managed incoming and outgoing mail, packages, and deliveries. Maintained accurate records of customer interactions and transactions. Assisted in resolving customer complaints or inquiries in a timely manner. Coordinated various administrative tasks such as filing documents and preparing reports.

Processed invoices, payments, and other financial transactions according to established procedures.

Provided support to other departments when needed by completing assigned tasks promptly.

Developed efficient systems for managing customer data securely in accordance with company policies.

Tracked attendance records for employees on a daily basis. Ensured compliance with relevant regulations pertaining to customer Summary

Skills

Experience

service operations.

Handled confidential documents securely according to organizational standards.

Updated internal databases with new client information. Resolved customer complaints or answered customers' questions. Issued work schedules, duty assignments and deadlines for office or administrative staff.

Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Coordinated with other supervisors, combining group efforts to achieve goals.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Interpreted and explained work procedures and policies to brief staff. Discussed job performance problems with employees, identifying causes and issues to find solutions.

Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Recommended solutions related to staffing issues and proposed procedural changes to managers.

Penn Foster Career School Scranton, PA

High School Diploma

03/2020

Miami Dade College Miami, FL

Associate of Arts

Education and Training

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