Customer Service Representative

Jacqueline Baker

Customer Service Representative

901-***-**** **********@*****.*** Memphis, TN 38127

Dedicated and results-driven Customer Service Representative with a passion for delivering exceptional customer experiences. Seeking to utilize my strong communication, problem-solving, and interpersonal skills to provide outstanding support to clients and contribute to the success and growth of the organization.

Experience

Head Waitress

STONEY RIVER, Memphis, TENNESSEE

February 2019 - February 2023

•Managed closing duties by restocking items and reconciling cash drawers.

•Communicated effectively with management regarding any issues or concerns related to guest satisfaction.

•Rolled silverware and set up dining areas to prepare for next shift or large parties.

•Cultivated positive relationships with customers through friendly interactions, providing a welcoming atmosphere for dining guests.

•Acquired knowledge of menu items and specials to assist customers with their selections.

•Ensured compliance with health and safety regulations while maintaining high standards of hygiene throughout the restaurant.

•Demonstrated strong leadership abilities in managing a team of 20 wait staff, ensuring quality customer service was delivered to all patrons.

•Prepared checks to itemize total meal costs and sales taxes.

•Answered phones to take reservations or to-go orders.

•Displayed strong multitasking capabilities while managing multiple tasks simultaneously during busy shifts.

•Provided timely assistance to other servers as needed during peak hours or special events.

•Developed and implemented effective training programs for new wait staff members, resulting in improved customer service ratings.

Customer Service Representative

SWIFT SOLUTIONS NETWORK, Remote, USA

January 2020 - August 2021

•Responding to Customer Inquiries: I was responsible for handling incoming calls, emails, and live chats to address customer questions, and inquiries about, services and orders.

•Providing Product/Service Information: I offered detailed information about Swift Solutions services and orders.

•Assisting Live Chat and Social Media Support: I would engage with customers on live chat platforms and social to address their inquiries and concerns.

•Following Company Policies and Procedures

Call Center Representative

PROMPT AD ASSOCIATES, Cordova, TENNESSEE

November 2009 - September 2010

•Built trust with customers through personalized conversations.

•Managed and resolved issues with customers during calls by following determined script.

•Exceeded performance metrics related to call time, quality, and customer satisfaction.

•Continually updated knowledge base of products, services, pricing plans.

•Assessed customer feedback regarding product features or services offered.

•Performed outbound calls to follow up on customer inquiries and account statuses.

•Suggested process improvements that would enhance the efficiency of the call center operations.

Education

High School Diploma

Central High School, Memphis, TN

August 2009 – May 2013

Languages Skills

•English Fluent

• Understanding of product and services

•Assignment Delegation

•Quality Control Guidelines

•Conflict Resolution

Certifications

•Pallet Jack

•End of line

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