Customer Service Representative

AVANTI COWART

Sanford, FL ***** 904-***-**** ******@*****.***

SUMMARY

Enthusiastic client acquisition specialist dedicated to providing personalized attention and professional instruction to maximize client network and goals. Polished in tracking and recording data to show progress. Skillful in counseling clients and providing knowledge to obtain growth. SKILLS

EXPERIENCE

02/2023 - Current Personal Training Counselor

Esporta Fitness - Lake Mary, FL

02/2013 01/2023 Audio Engineer

Super Audio Pros - Jacksonville,FL

08/2010 02/2013 Customer Service Representative

Select Portfolio Servicing - Jacksonville, FL

05/2007 - 07/2009 Naval Electrician

US Navy - Charleston, sc

• Developed and maintained a comprehensive inventory of audio equipment.

• Conducted sound checks for live performances, ensuring that the system was properly calibrated.

• Edited and mixed recordings to create desired sound effects using digital audio workstations.

• Mastered audio tracks to ensure clarity and consistency across all components of the mix.

• Collaborated with producers and directors to identify creative solutions to technical challenges during production sessions.

• Recorded dialogue and musical performances in studio settings, utilizing microphones and other recording equipment.

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Provided clients with individualized fitness programs tailored to their specific goals and needs.

• Assisted clients in learning proper form and technique for exercises, as well as providing encouragement and motivation during workouts.

• Created detailed client progress reports to track performance over time.

• Leadership Skills

• Client Engagement

• Motivational

• Group and Individual Instruction

• Service Marketing

EDUCATION AND TRAINING

- Elevate - SDR Training Bootcamp (2024)

- Top Recoding Studio of Jacksonville Nomination (2019)

- Bank of America 3rd party collections Top Representative (2012)

- Completed Naval Nuclear Power Training (2007)

• Repaired, replaced and maintained electrical systems on naval vessels.

• Installed cable harnesses, junction boxes, conduits and other related wiring components.

• Troubleshot complex electronic circuit boards using advanced diagnostic tools.

• Performed preventive maintenance on all shipboard electrical equipment.

• Inspected and tested electrical systems to ensure safe operation of ship's main propulsion system.

• Adjusted, repaired and replaced defective parts in electric motors, switchboards and other related equipment.

• Replaced faulty relays, fuses, switches and other electrical components as needed.

• Maintained accurate records of all work performed aboard the vessel.

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