Human Resources Employee Relations
Resume:
LINDA AKUAMOAH
SKILLS
• Processing Grievance
• Documentation
• Personnel Documentation
• Verification
• Information Sourcing
• Employee Data Record Keeping
• Managing Employee Relations
Management Scheduling and Time
Records
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• HR Policies Implementation
• Employee Engagement Strategies
• Diversity and Inclusion
• Payroll Administration
• Onboarding and Orientation
• Employee Relations Management
• Workforce Planning
• Performance Evaluation
Adept at enhancing organizational efficiency and employee satisfaction, my tenure at Crothall Services Group showcased my ability to streamline operations and foster a supportive work environment. Leveraging skills in HR Policies Implementation and Employee Engagement Strategies, I successfully raised staff morale and retention, contributing to a positive organizational culture.
WORK HISTORY
March 2024 - Current
Circle Care Service ABA Therapist, New Jersey
March 2020 - January 2024
Human Resources Assistant Row NYC, Ny,NY
Championed continuous improvement initiatives within the organization to enhance overall efficiency and service delivery quality across all departments.
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Enhanced patient satisfaction by implementing personalized care plans tailored to individual needs.
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Streamlined care coordination for efficient services, resulting in reduced wait times and increased client satisfaction.
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Managed budgeting and financial planning processes for the department, maintaining fiscal responsibility while meeting operational goals.
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Raised staff morale by recognizing achievements through awards ceremonies and acknowledging individual contributions during team meetings.
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Increased employee retention by creating a supportive work environment through regular team meetings and constructive feedback sessions.
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Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
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Filed paperwork, sorted, and delivered mail and maintained office organization.
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Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
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• Answered and redirected incoming phone calls for office. Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
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Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
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Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
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• Organized new employee orientation schedules for new hires. Supported HR Manager in strategic planning sessions focused on organizational development and growth.
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Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
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CONTACT
Newark, NJ 07112
**************@*****.***
Bold Profile
April 2019 - December 2023
Operations Manager Crothall Services Group, New Jesery February 2016 - December 2019
Special Education Paraprofessional Clinton Hill Early Head Start, New Jersey
Supervised operations staff and kept employees compliant with company policies and procedures.
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Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
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Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
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Led hiring, onboarding and training of new hires to fulfill business requirements.
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Developed and maintained relationships with external vendors and suppliers.
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Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
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Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
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Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
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Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
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Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
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Collaborated with teacher to create customized classroom environment integral to students' needs.
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Monitored student classroom and outdoors activities to promote student safety.
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Maintained positive attitude and affirmatively communicated with each student.
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• Interacted physically and verbally with students throughout each day. Offered student support through special accommodations, extra assistance, and assessments.
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EDUCATION
Expected in May 2025
Bachelor of Science Psychology
Kean University, Union, NJ
September 2018
Associate of Arts Hospitality And Human Resource Management Long Island Business Institute, Flushing, NY
• Honoree of National Society of Collegiate Scholar
• GPA: 3.800
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