Desktop Support Project Management

TONY D. CAMARENA

**** **** ***** ****** **********, CA 95829 HOME 916-***-****

OBJECTIVE

Seeking a high-level position in providing IT Services, LAN/WAN/RAS design, security, integration, Project management maintenance and troubleshooting in a Windows or Linux Server/Desktop support or admin environment where all of my extensive experience, skills and my initiative can be utilized.

CERTIFICATIONS

Apple OS 10.4 Certification

Apple Portables Certification

Apple Desktop Certification

CNA 4.1 (Certified Novell Administrator)

MCP (Microsoft Certified Professional)

SPECIALIZED SKILLS

•Intel, MSFT & Dell Server Hardware Experience on Nand & Optane Drives, OS Troubleshooting & Python Troubleshooting, TWIDL, ISSDCM, IMAS, BIOS, iDRAC, KVM & APC Experience.

NVMe Drive Validation, including IO, Reboot, Namespace, FW Testing and NVMe Tool Testing &

Debug experience on multiple OSes including RH, Windows & SLES & Centos, Ubuntu &

VMWare using\Intel Server as well as MSFT Server and Dell Poweredge Server Hardware.

Performed HCL Lead Duties for 2 years including tracking Team Tasks, Time Off, ETC

•Multimeters, Oscilliscopes, AC/DC Voltage and Hardware Experience

•WHQL validation/DTM Studio Controllers and Clients (Auto and Manual testing)/Managing Machine Pools/Sync/Pre-cert GFX driver testing for submitting to Microsoft/ FPT Tool/DDPROG/VBIOS BMP tool editing/BIOS merging/GFX driver & BIOS validation testing Microsoft WHQL Test Kit Client and Controller (WLK 1.6. HCK 2.0, HCK 2.1, TH1 and TH2)

•Enterprise Integration/Design/Maintenance Visual Basic/Access 97 programming

•Enterprise Security/User Mgmt Technical Lead/Technical Writing

•Storage SATA/NVME/EEMC/UFS testing and Python Scripting to unlock and test Intel CPU features.

•Python/Linux/SLES/CentOS/Windows 2019/Windows 2022/VMWare

•Microsoft Windows 10/8.1/8/7/NT 3.51/NT 4.0/Windows 2000/XP Chameleon Unix/Extra

•Win95/NT/Windows 2003 Server Enterprise/Lotus Domino

•Microsoft Office 97/2000/2007/2013 Network Software/Hardware Implementation

•Microsoft Exchange/Outlook 97/98/2000/2007/2013

•LAN/WAN/RAS Topology/DHCP Integration/Design/Maintenance WINS/DNS

•Integration&Troubleshooting/Design/Maintenance

•TCPIP/IPX Protocol/Bindings Mainframe and Personal Client

•Building Management Control Systems/Trending software/Modus anti-spam server/Vykon alarms systems/Micromain XM/ReportExec software

•Novell 2.0, 3.12, 4.11, 5.0 HTML/ASP/Flash/Asset Center/Vantive/Oracle/ODBC

•Intel Landesk/PCAnywhere/ControlIT/Citrix/Windows 3.11/95/98/ME Neighborhood/RCO Client Remote Mgmt

SUMMARY OF QUALIFICATIONS

Twenty Seven years of experience working on all varieties of LAN/WAN/RAS network and all varieties of Desktop and Server software/hardware products as well as telecommunications equipment. Extensive experience troubleshooting, maintaining and designing Network Systems, Software and Hardware components and performing Technical Lead duties including training, Debug and Automation Support. Specific skills include debugging and modifying configuration in Windows and Linux 7x, 8,x and VMWare 6,7,8, Novell user and resource domains, Banyan, Windows 3.11/95/98/ME/NT 3.51/NT 4.0/Windows 2000/XP/Windows 2012 and Windows 2022 and DOS. I have extensive Novell Desktop Client/Server installation in Novell 2.0/3.12/4.11/5.0, NDS User/Group/Printer/Login Script (Syscon, Netware administrator) and NDS Tree Maintenance (DSRepair) experience. Additional skills include installing and integrating Network Nodes, NIC cards, and PC hardware upgrades into corporate and small business environments. Familiarity with HTML/VB programming, RAS32 dial-in, Mainframe and Personal Client access, Windows Windows 3.11/95/98/ME/NT 3.51/NT 4.0/Windows 2000/XP Registry editing, TCP/IP, NDS/ODI, hardware and software troubleshooting. Extensive experience in training users, team members and supervisors on applications, procedures and troubleshooting. Highly recognized for very professional attitude, user relations and dedication as well as technical expertese in many subjects.

EMPLOYMENT HISTORY

Technical Lead, HCL (Intel Corporation), 100% Remote, 6/2024 - 9/2024 - Ran up to 100 E2E & UI Test Cases using WebApp and Amazon AWS Cloud Web bucket DPD, EK Cert, DCD Delta File and POD signature file processing using unique and established SN#s and we certified them thru Secure FTP OCS processing. Based on results we marked Test Cases in Test Player as Pass or Fail to verify newly purchased Lenovo hardware is certified in WebApp Cloud computing system for hardware verification and certification. Filed bugs and verified bug fixes as was needed. Created WIKI documentation for future new hires to team as well as multiple reference WIKI documents for Testing. Tested new MFG tools as well and documented capabilities. Worked with other teams on Processing/Debug efforts.

Senior Test Engineer/Technical Lead, HCL (Intel/SolidIGM Corporation), Folsom, CA, 5/2017 - 2/2024 - Provided Technical Lead and Testing support to the Team on using Linux and Windows on Dell Poweredge Servers as well as Debug and Automation support and trained team members and provided technical support to other leads and helped with tracking work done by Team for our Team stats. I also ran Manual and Automated Testing using Python based scripting on Automated STAX system as well as Manual Batch file scripting for FW Validation on multiple U.2 Nand Drives & products up to 61TB Drives. Managed Auitomated test plans up to 100 to 150 tests and ran FW, IO, Reboot, OPAL Testing.

WHQL Validation, Kelly IT (Intel Corporation), Folsom, CA, 04/2011-5/2017 - Provided technical WHQL validation support by running a full cycle of over 800 to 1000 D3D, DXVA and other graphics related tests on 300-400 different systems/platforms (Windows 10 Threshold, Windows 8.1, Windows 8, Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 8.1) simultaneously to certify Microsoft WHQL certification of Intel GFX driver before Intel GFX driver is released to public on external intel.com website.

GFX Chipset Validation, Kelly IT (Intel Corporation), Folsom, CA, 08/2009-8/2010 - Provided technical validation support by running multiple D3D, Blueray, DXVA and other graphics related tests on different platforms (Windows XP, Windows Vista and Windows 7) with different Intel GFX drivers on different Intel hardware platforms.

Network Analyst/Assistant, Colliers International (CalPers), Sacramento, California December 2007-May 2008 – I provided tech support to engineers, office staff and security personnel on NT 4.0, Windows XP and Windows 2000 platforms. I was responsible for troubleshooting and resolving network issues and server issues on Windows 2000/Domino server platforms. I also performed an extensive hardware/software inventory of all Colliers systems and performed daily backups of all the Building Management systems within the three CalPers buildings. I trained staff on a parts inventory systems as well. I was responsible for organizing many tasks with outside vendors and was a great contributor.

Education Tech Support, Apple Computer, Sacramento, California November 2003-September 2007 - I provide tech support to teachers, students, schools as well as all other mac customers for Mac OS X and Mac OS 9 software and hardware support for portable and desktop computers and iPods, Airport products, etc. I also provided support for iPods and iTunes on Windows 2000 and Windows XP (including troubleshooting windows registry) and OS X. I was on the iMac G5 chat team and the iPod Shuffle chat team, that supported iTunes and iPods on Windows 2000 and Windows XP (including troubleshooting windows registry) and on OS X, and the Portables team.

Network Specialist/Customer Support, CPS Human Resource Services (State Gov), Sacramento, California April 2003-November 2003 - I was the IT Lead for TSA mobile hiring centers, I travel to sites near the airports, setup a LAN network, support the LAN network and tear-down the LAN network. I provide support to the local CPS office when not traveling to these sites.

EDP Deployment/Post-Deployment Technician (Contract), Franklin-Templeton (Milestone Technologies), Rancho Cordova, California October 2002-December 2002 - I Deployed Windows 2000 Desktops and Laptops to Franklin-Templeton employees and I am also providing training on Windows 2000 to Franklin-Templeton employees as well as Post-Deployment support.

Systems Administrator – Tier III, EDS Corporation, Rancho Cordova, California March 1998-July 2002 - I Worked in Tier III - Advanced Support position resolving issues and escalations for Windows NT 4.0/Windows 2000/Exchange Server in 32 Companies (Xerox, Hitachi Home Electronics, CSAA, Navy Support, etc) and Desktop support questions from Tier II - Remote Desktop Support team members and other EDS employees working for these companies. I supported the Xerox account which had 50% Netware 4.x/5.x Environment and 30% Windows NT 4.0 Environment and 20% Windows 2000 Environment. I performed Netware 4.11/5.0 Server Updates, Netware 4.11/5.0 Server Maintenance and NDS Tree Maintenance (DSRepair/ TimeSync). I was Technical Lead for Tier II - Remote Desktop Support team for 1 year and web page administrator for SSMC and Remote Server Management/Advanced Support website. I went on 2 TDY assignments to Los Angeles for the Xerox corporation and San Diego for the HHEA corporation to setup and maintain a Windows NT 4.0/Windows 2000/Exchange Server and Desktop environment. I engineered and administered a Vacation Database in ms access 97, a Contact List in MS word and a Central Server Database in MS access 97 that made it easier to administer Windows NT 4.0/Windows 2000/Exchange Servers for use within the Tier III Advanced Support team in Rancho Cordova, CA. I was on an 1 week 24 hour on-call rotation 1 time every 3 months and used SecureID and NT RAS to dial-in to resolve Windows NT 4.0/Windows 2000/Exchange Server issues, and many times worked on weekends and nights to be on conference calls engaging multiple vendors (Microsoft, Compaq, etc.) to resolve the problem at hand. I was IQMS Document Controller for Tier III - Advanced Support for 1 year to maintain our ISO 9001 Certification. I mentored and trained multiple employees/supervisors to support 32 different companies. I also provided excellent customer service skills to customers within 32 companies and added tremendous value to the department and EDS as a company.

TAC Call Consultant, Intel Corporation, Folsom, California September 1996-March 1998 - I worked as a TAC call consultant - Tier I/II resolving issues and escalations for Windows NT 3.51/Windows NT 4.0/MS Mail Desktop support questions for customers within the Intel Corporation and added tremendous value to the department and Intel corporation as a company.

Network Administrator, Allstate Insurance, Rancho Cordova, California March 1996-September 1996 - I setup and maintained a network of 200 Win 3.11 and Netware 3.x stations and resolved issue/escalations from customers within the Allstate corporation/company.

Network Support, Olsten Staffing (Temp agency), Rancho Cordova, California March 1996- September 1996 - I setup and maintained a network of 200 Win 3.11 and Netware 3.x stations and resolved issue/escalations from customers within the Allstate corporation/company.

Network Assistant, Business and Technology Training Institute, Sacramento, California - I worked as an Network assistant to the teacher of LAN administration. I also maintained and administered a Network of 8 Netware 3.x stations within the BTTI Training Institute environment.

EDUCATION

Business and Technology Training Institute, Diploma, LAN Admin, 1995-1996.

Cosumnes River College, Computer Information Science, 1994.

Sierra High Technical, Classes in Basic Electronics, 1994.

Heald Institute of Technology, Classes in Basic Electronics, 1993-1994.

REFERENCES

Dennis Lucaci - HCL Manager - 916-***-****

Christian Brown - SolidIGM Manager - 916-***-****

Aaron Eckhoff - SolidIGM Manager - 916-***-****

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