Customer Service Relations

GREGORY BAILEY

Macon, GA *****

478-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Proven leader and skilled technician, adept in emergency repairs and customer relations, significantly enhanced AAA's service delivery through effective team coordination and prioritization. Expert in tool proficiency and fostering client loyalty, achieved notable customer satisfaction growth. Demonstrates exceptional problem- solving abilities and a commitment to safety and efficiency in high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Tool Proficiency

Tire changing

Fuel Delivery

Route Navigation

Emergency Repairs

Equipment Transport

Lockout assistance

Oil change expertise

Oil Changes

Tire balancing

Customer Relations

Customer Service

Problem-Solving

Flexible Schedule

WORK HISTORY

07/2020 to Current Roadside Assistant

AAA – Macon, GA

Reduced response times for roadside assistance requests by effectively prioritizing tasks and coordinating with team members. Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory. Contributed to company growth by consistently receiving positive feedback from customers on provided services.

Continuously expanded knowledge of vehicle systems and common issues to better diagnose problems and provide accurate solutions. Maintained safety standards while performing tasks such as tire changes, jump starts, fuel deliveries, and lockouts.

Enhanced customer satisfaction by providing timely and efficient roadside assistance services.

Increased customer loyalty by going above and beyond to ensure all needs were met during roadside assistance interactions.

Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations. 08/2012 to 06/2020 General Manager

Havoline Express Lube – Warner Robins, GA

Managed budget implementations, employee reviews, training, and schedules. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Developed and implemented strategies to increase sales and profitability. Assisted in recruiting, hiring and training of team members. Interacted well with customers to build connections and nurture relationships. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations. Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Trained and guided team members to maintain high productivity and performance metrics.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

EDUCATION

05/2013

Warner Robins High School - Warner Robins, GA

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