Customer Service Data Entry
Resume:
MICHELLE C. GATES, ACS
********@*****.***
PO BOX 114139
NO. PROVIDENCE, RI 02911
EDUCATION
MT. PLEASANT HS
PROVIDENCE, RI
JUNE 1981
LOMA-LIFE OFFICE MANAGEMENT ASSOCIATES
CUSTOMER SERVICE ASSOCIATES DESIGNATION, 1986
WORK EXPERIENCE
FLAGSTAFF SERVICES, OFFICE LOCATED IN WARWICK, 401-***-**** RI-CONTRACT WITH RIDE STATEWIDE TRANSPORTATION—OFFICE LOCATED:
599 ARNOLD ROAD SUITE A & B COVENTRY, RI 02816, PHONE NU 401-***-****
JULY 1, 2024 – SEPTEMBER 30, 2024
*TRANSPORTATION COORDINATOR*
DUTIES INCLUDE:
INBOUND CALLS INVOLVING NEW BUS REGISTRATION-REVIEWING ELIGIBILITY RULES AND EXCEPTIONS
OUTBOUND CALLS TO BUS VENDORS, PARENTS, SCHOOLS, STUDENTS, CARETAKERS, DCYF, SCHOOL DISTRICTS AND OTHER SOURCES/INQUIRIES
CALLS TO BUS VENDORS TO GET ETA’S REGARDING DIFFERENT BUS ROUTES.
COMPLETE IMS CALL LOGS ON STUDENT PROFILES
COMPLETE IMS TICKETS ON STUDENT PROFILES REGARDING BUS ISSUES/COMPLAINTS
COMPLETE CHANGE REQUEST THROUGH PROPER CHANNELS REGARDING A CHANGE IN ROUTING, OR OTHER NECESSARY CHANGES
EMAILS TO SCHOOLS REGARDING UPDATED CONTACT LIST. UPDATED LIST KEPT ON SHARED DRIVE/SPREADSHEET IN EXCEL.
RECORD KEEPING OF TRANSPORTATION LOGS OF BUS DRIVERS
ALINE STAFFING SOLUTIONS, UTICA, MI/CONTRACT – CITIZENS BANK, JOHNSTON, RI 01/30/2023 – 09/15/2023
*BUSINESS SUPPORT SPECIALIST*
DUTIES INVOLVED:
QUALITY CONTROL OF CITIZENS BANK ACCOUNTS/BRANCHES
CONVERSIONS OF MANUAL PAPER ACCOUNTS VIA DATA ENTRY USING SPECIAL SOFTWARE
CONSERVATION OF ACCOUNTS UNDER 7 YEARS, PURGING OVER 7 YEARS,
SCANNING OF PAPER ACCOUNTS BEFORE CONVERSION TO DIGITAL SPECIAL REPORTING UTILIZING THE EXCEL SOFTWARE
CVS PHARMACY
CUMBERLAND, RI
03/09/2020 – 10/20/2022
*PHARMACY TECHNICIAN II*
DUTIES INVOLVED:
CONTACTED PATIENTS VIA PHONE TO GO OVER THEIR MEDICATION LIST AND ORDER THEIR UPDATED SIMPLEDOSE BOX FOR EACH MONTH
PROCESSING OF PRESCRIPTIONS FOR PATIENTS REQUESTED/ORDERED REFILLS WITH PATIENTS PHYSICIAN
SENT PRESCRIBER REQUESTS TO PATIENT’S PHYSICIAN ALONG WITH PRIOR AUTHORIZATIONS
HANDLED THIRD PARTY RESOLUTIONS
INPUT OF PATIENT DATA ALONG WITH DOCUMENTATION
PROCESSED ALL SHORT-FILL PRESCRIPTIONS
FOLLOW-UP ON UPS SHIPMENTS/RESOLUTIONS
OUTLOOK, EXCEL AND POWER POINT
AMICA LIFE INSURANCE COMPANY
LINCOLN, RI
06/15/1981 – 02/16/2012
*SR. LIFE SALES REPRESENTATIVE*
DUTIES INVOLVED:
LICENSED TO SELL LIFE INSURANCE, ANNUITIES, DISABILITY, AND LONG- TERM CARE
EXPERIENCE IN HANDLING PROPERTY AND CASUALTY – STATE OF RI AND MASS
LIFE UNDERWRITING APPROVALS UP TO $250,000
MEDICAL TERMINOLOGY
STRONG CUSTOMER SERVICE
BUSINESS PROPOSALS
TEAM LEADER
SEVERAL LIFE INSURANCE AWARDS FOR HIGHEST PRODUCTION
Contact this candidate