Operations Support Service Desk

GURSHARNPAL KAUR

National Logistics Services, Operations Support

Mississauga, ON Canada 437-***-**** **************@*****.***

SUMMARY

Dedicated and results-driven Warehouse Operations Support with a proven track record of optimizing efficiency and productivity

within warehouse environments. Adept at implementing strategic processes, leading cross-functional teams, and ensuring seamless

operations. Seeking a challenging position to leverage my skills in warehouse management and contribute to the success of a

dynamic organization. Moreover, Service Desk Analyst with 1 year of experience overseeing and enhancing the stability and

performance of complex IT systems. Skilled in diagnosing issues, conducting in-depth root cause analysis, and proactively

implementing measures to reduce downtime and enhance the overall reliability of systems. Demonstrated success in collaborating

seamlessly with cross-functional teams, vendors, and stakeholders to provide optimal solutions.

EXPERIENCE

National Logistics Services Mississauga

Operations Support July 2022- Present

• In charge of the daily operations in a designated area, offering leadership to Associates to meet production requirements and

uphold cost efficiency.

• Coordinating with vendors, carriers, and internal departments to manage inbound and outbound shipments, material handling,

minimizing delays and errors.

• Managing 3PL warehousing operations, including creating deliveries, goods issuing, and ensuring accurate inventory for

shipments.

• Train and coaching new team members, equipment training, fostering a culture of accountability, teamwork, and continuous

improvement.

• Communicate with carriers for booking the loads (LTL, FTL, Purolator, FedEx & Fleet Optics) and track the daily’s shipment and

maintain the documentations like as BOL of Lading, invoicing, Printing ASN and appointments.

• Offer leadership, counsel, and support to team members in crucial tasks; mentor, provide training, address inquiries, and

engage in discussions on optimal business practices.

• Performing detailed analysis on warehouse and distribution data, generating reports on Warehouse Utilization and

Distribution Labor Performance.

• Utilize data analysis tools to assess key performance indicators (KPIs) and implement process improvements to meet or exceed

operational targets.

• Utilizing Warehouse Management Systems (WMS), including (Manhattan), to gather, enter, and maintain shipping data and

records.

• Assigning work duties such as scheduling appointments, assigning loading doors, customer service and managing inventory

picking tasks.

• Oversaw the applicant tracking system to optimize recruitment and selection processes in an Operations Support role.

• Conduct regular inventory audits to track stock levels, reconcile discrepancies, and maintain accurate inventory records.

• Lead a team of 15 warehouse staff in daily operations, ensuring timely receipt, storage, and dispatch of goods.

• Enhancing productivity by applying proven office management techniques and administrative support to coordinate daily

operations.

Sherway Warehousing Inc Mississauga

Warehouse Team Lead March 2022-June 2022

• Collaborated with the procurement team to optimize stock levels and minimizing holding costs. Conducted regular meetings to

address team concerns, provide performance feedback, and promote a positive working environment.

• Managed a small team of warehouse associates, assigning tasks and ensuring the timely completion of daily activities.

• Implemented a barcode scanning system, reducing errors in order fulfillment by 15%. Conducted regular safety training sessions,

resulting in a 20% reduction in workplace accidents.

• Conduct load building for daily orders within SAP, ensuring all transfer orders are correctly printed, organized, and

communicated across departments.

• Assisted in the development and implementation of standard operating procedures (SOPs) to improve overall warehouse

efficiency.

• Provide daily support in the Billing office by organizing shipment paperwork, coordinating carrier pickups, and updating SAP

systems.

Lovely Professional University India

Service desk Analyst Jan 2019 – March 2020

• Developed and maintained documentation for common support issues and solutions.

• Assisted with the installation and configuration of computer systems and applications.

• Diagnosed and resolved hardware, software, and network issues efficiently.

• Conducted remote troubleshooting sessions to resolve technical issues.

• Assisted users with setup and configuration of software applications.

• Provided technical support to end-users via phone, email, and chat.

• Escalated complex issues to higher-level support teams as needed.

• Managed and tracked support tickets using Help Desk Software.

• Trained users on new software and IT best practices.

SKILLS

• Microsoft Visio: creating visual • Remote Support: Efficient use of • Backup & Recovery:

representations of logistics remote desktop tools. Procedures, data restoration

processes, flowcharts, and • Software Apps: assistance.

diagrams. Troubleshooting, user support. • Virtualization: Familiar with

• Warehouse management • Networking: Basic concepts, VMware, Hyper-V.

system (WMS): Proficient in connectivity troubleshooting (CP, • Visualization tools: Power BI,

implementing and leveraging IP, DNS, VPN) Tableau.

WMS for streamlined warehouse • Microsoft Office Suite: • Programming: PowerShell,

operations, efficient inventory Proficient in Word, Excel, Power Bash, Python, R, SQL).

tracking, tracking daily shipments Point, Outlook & shared point. • 3PL Warehousing & Logistics

and effective order fulfillment. • User Management: Account • Inventory Management & Cycle

• OS Proficiency: Windows, creation, modification, password Counting

macOS, Linux. resets. • SAP systems for managing

• Ticketing Systems: ServiceNow, • Hardware: Desktops, Laptops, shipping orders, inventory

Jira. Printers, Mobile Devices control, and load building.

Troubleshooting for iOS, Android.

EDUCATION

• Master’s in data Analytics for Business 2022

St. Clair College of Applied Arts and Technology Canada

• Master of Computer Application 2018

Lovely Professional University India

• Bachelor of Arts (Computer Science) 2014

Shri Guru Angad Dev College India

STRENGTH

Technical Proficiency Problem-Solving Adaptability

Extensive knowledge of operating Strong analytical and troubleshooting Ability to quickly learn new technologies

systems, software applications, and skills with a track record of resolving and adapt to changing environments.

hardware components. Ability to quickly complex problems efficiently. Proven ability to handle multiple tasks

diagnose and resolve technical issues. and prioritize effectively.

Contact this candidate