Customer Service Representative

Tyladria Lofton

Miami, FL *****

*****************@*****.***

+1-786-***-****

Motivated individual with 5 years of customer service experience, Seeking a highly enthusiastic Customer service environment in a growing company. I have the patience and efficiency to minimize customer dissatisfaction and Increase customer loyalty. Adaptability and ability to work well under pressure in any situation.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Environmental Services

Jackson Health System-Miami, FL

January 2023 to Present

Responsible for cleaning, sanitization, and antibacterial Customer Service Representative

Alorica-Directv/ At&t Call Center-Miami Lakes, FL

July 2018 to February 2021

Responsible for helping customers with their receivers, billing, & taking records of technicians service calls .

Barista

Starbucks-Miami, FL

December 2017 to May 2018

Responsible for taking orders, preparing different types of coffee, cleaning up the stations & giving excellent customer service .

Cashier/Customer Service

Family Dollar-Miami, FL

March 2016 to November 2017

Responsible for taking money in the form of cash, check, or credit card. Scans items, provides change, balances drawer, and processes card transactions.

Education

High school or equivalent

Wiregrass Georgia Technical College - Fitzgerald, GA April 2019 to Present

Bachelor's degree

Skills

• Customer Service Representative (2 years)

• Cashier (1 year)

• Attentiveness

• Willingness to learn

• Conflict Resolution

• Coffee Experience

• Barista Experience

• Host/Hostess

• POS

• Serving Experience

• Food Service

• Cash Handling

• Food Safety

• Front Desk (5 years)

• Security (4 years)

• Leadership

• Guest services

• Loan processing

• Dietary department experience

• Hotel experience

• Recruiting

• iOS

• Mac OS

• Negotiation

• Technical support

• Typing

• Transcription

• Analysis skills

• Customer support

• LAN

• Trello

• Google Docs

• Filing

• Social media management

• 4G/LTE

• 4G/LTE

• VPN

• Employment & labor law

• Restaurant experience

• Front desk

• Hotel experience

• Customer service

• Cash handling

• POS

Certifications and Licenses

Security Guard

June 2024 to Present

I am licensed security guard

Additional Information

Class D license

Contact this candidate