System Administrator IT Support

Timothy Williams

Norman, OK ***** • 405-***-**** • ***********@*****.***

linkedin.com/in/williams-timothy/

IT SUPPORT TECHNICIAN / SYSTEM ADMINISTRATOR

Proven professional with history of repeated success in resolving technical issues with varying degrees of complexity; aim to contribute to company operations as IT support technician or system administrator. Proven track record of completing small- and large-scale projects within stringent deadlines and budgets. Skilled in on-site and remote troubleshooting, and repairing software, hardware, and peripherals for end-users with minimal downtime. Expertise in managing and upgrading systems to meet current technology standards. Core competencies include:

Network Service Support • Systems Administration • Server Installation • VOIP • Software/Hardware Upgrades • Software Configuration • Active Directory • Cloud Server Administration • Project Management

EXPERIENCE

RK Black, Oklahoma City, OK 2024 - 2024

MSP Technician

Daily triage of service requests from small to large business clients that included hardware, software, network, servers and vendor supplied applications.

Repaired multiple incident problems related to computer hardware, software and networks for resolution.

Troubleshot, diagnosed and resolved enterprise level problems from cloud to on premise systems.

Monitored servers for performance and availability while responding to alerts and system error messages.

Managed numerous Azure, Office 365 and Defender tenants across various small and large companies.

The State of Oklahoma - UHAT, Oklahoma City, OK 2021 - 2024

System Administrator

Maintain, monitor and troubleshoot an enterprise infrastructure in an all cloud-based environment. Managed the IT infrastructure for the company and report to IT director and management.

Maintain a full Azure Active Directory for over 200 employees and 300+ systems.

Setup and maintain patching and software deployment using shell and PowerShell scripts.

Manage RMM server for over 150+ endpoint systems.

Configure, patch and automate software installs for Mac and iPads in a full MDM environment in Intune.

Administered Windows, Mac, iPad and vendor specific systems in an enterprise environment.

Provide reports of systems status and software deployments to IT director and management.

Setup and maintain multiple configuration and compliance policies for Windows, Mac and iPad for all systems on network.

Manage all levels of the help desk for company as well as lead on IT projects for team.

Administer an Office 365 server maintaining multiple government level licenses for users and groups in tenant.

Manage digital display server for 150+ signs spread across multiple buildings on a college and hospital campus.

Administer multiple cloud-based file and print servers while providing a backup and recovery solution to end users.

Handled threats, alerts, quarantined items and security policies with in the Microsoft Defender portal.

Administered multiple IT ticketing systems with access to over 500 users inside and outside the organization.

Responsible for maintaining connectors and tokens for Apple VPP as well as Genetec security system

Southwest Electric, Oklahoma City, OK 2020 - 2021

Help Desk Manager

Lead technical support for over 400 employees over multiple facilities located across the US.

Monitor incidents, service request and problem management.

Implemented new standardized procedures for installing and configuring of all hardware and software.

Managed and administered the company ticketing system.

Schlumberger, Oklahoma City, OK 2012 - 2020

Onsite Support Technician

Provided technical support as primary contact, supported IT activity for site locations with over 3K users encompassing 30+ facilities located across the country generating over $5M per month in profit in the oil and gas industry. Conducted troubleshooting measures onsite and via remote connection to resolve computer, server, and network issues of varying complexities within an enterprise network.

Configured, maintained and supported various Windows server platforms in a Hyper-V environment.

Maintained and created Group Policies objects throughout a large enterprise network.

Administered large Active Directory environment consisting of over 3000 users with over 8 DCs.

Managed user accounts and access in Active Directory and Azure.

Migrated over 15 physical servers to a virtual environment over multiple site locations.

Setup multiple storage array servers for large scale server project covering over 4 locations.

Maintained multiple HP C7000 blade chassis units in Oklahoma with 99% expected uptime to facility.

Troubleshoot and supported various Cisco, Microsoft and third-party hardware and software in a hazardous shop floor environment.

Performed monitoring of various hardware, software and network systems when required.

Resolved tickets in Remedy and Service Now ticketing system meeting company SLA’s.

Performed large scale audits of security systems and Cisco network equipment to align with company standards.

Dell, Oklahoma City, OK 2011 - 2012

Enterprise Technical Support Senior Analysis (KACE)

Repaired management servers for large-scale businesses upon purchase. Analyzed corporate systems for patch security design and implementation. Conducted troubleshooting for network designs to ensure full working order for all server applications, in addition to intricate system management solution servers and integrated systems provisioning servers within large-scale environments. Delivered network- and user-level administrative application appliance server support as needed.

Identified and resolved multiple server issues for college campuses and NASA located throughout the U.S.

PROFESSIONAL DEVELOPMENT

Programming: Java, JavaScript, Python

Cisco: IIUWNE, IINS, IIUC, BSCI, CCNA v1.0/v2.0, ICND1/ICND2, INTRO

Microsoft: MCSA (Microsoft Certified System Administrator Server 2016)

CERTIFICATIONS

CCNA (Router/Switch)

CCNA (IIUWNE)

MCSA (Microsoft Certified System Administrator Server 2000)

MCSA (Microsoft Certified System Administrator Server 2003)

MCSE (Microsoft Certified System Engineer Server 2003)

MCITP (Microsoft Certified IT Professional Server Administrator 2008)

MCITP (Microsoft Certified IT Professional Enterprise Administrator 2008)

Contact this candidate