Customer Service Data Entry
Resume:
LATRECIA A. CAMPBELL
Lewisville, TX 75067
**************@*****.***
EDUCATION La Technical Delta-Ouachita Campus
Associated Degree
Sarah T. Reed High School
New Orleans, LA
1990-1993
SKILLS & ABILITIES ● 10-key
● Outlook
● Kodak i650 scanner
● PowerPoint
● Fax/copier machine
● WordPerfect
● Excel
● MS Word
● Lotus 1-2-3
EXPERIENCE CSBBO Phone Banker
Wells Fargo 03/2022-06/3024
Duties included fast paced inbound call center performed routine tasks such as answering inquiries, resolving problems and providing a customer experience while following guidelines and policies and navigating multiple systems filed fraud claims, online navigation, and processed payments.
Patient Care Coordinator
Alliance Rx Walgreens Prime 12/2018 - 03/2022
Duties include recording and processing orders by telephone, receiving inbound and outbound calls to patients or MD offices regarding medications, and scheduling shipments, accessing supply needs, and verifying patient information.
Patient Care Coordinator
Apex 06/2018 – 12/2018
Duties include recording and processing orders by telephone, receiving inbound and outbound calls to patients or MD offices regarding medications, and scheduling shipments, accessing supply needs, and verifying patient information.
Data entry Specialist/Customer Service Representative (Contracted through Aerotek)
Health Fitness 11/2016 – 02/2017
Duties include updating member information and application for health and wellness programs, responsible for exceeding metrics in a production-based environment, and data entry/10-key. Customer Service Representative/Data Entry (Contracted through Manpower)
Maximus 07/2015 – 04/2016
Duties include outbound call center contacting providers and veterans, schedule appointments and data entry, direct callers through plan comparison on the web portal and assist with other self-service tools as appropriate. Educate callers about the Affordable Care Act, AHCT eligibility screening, application, inquiry complaints, claims, exemptions, appeals and enrollment procedures, including Medicaid program benefits and policies.
Customer Service Specialist
Wingspan d.b.a. JPMorgan Chase Bank 07/2007 – 06/2014 Duties include serviced mortgage, home equity, way forward, and banker services accounts. Operate telephone up to 6 lines. Setup escrow account and process payoff quotes. Account maintenance and setup automatic payments for clients and customers, setup payment arrangement for accounts up to 30 days past due and process payments. PAGE 2
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