Data Analyst Technical Support

Lucas Palma

+1-620-***-**** **** Collins Ave

*****.*****@*******.*** Miami Beach, FL, 33141

Work Experience

Graduate Teaching Assistant (First Year Programs)

Pittsburg State University - 10/2023 to 05/2024 (Pittsburg, Kansas, United States)

• Provided Excel technical support, and Pivot Table training

• Developed a database analysis regarding students’ communication engagement with internal college system Data Analyst Intern (Legal Efficiency)

Braskem S.A. - 11/2020 to 12/2021 (Salvador, Bahia, Brazil)

• Executed database cleaning, querying, and optimization tasks weekly

• Created visual dashboards using Power BI for tracking Legal Efficiency’s department indicators

• Developed a Visual Basic Application algorithm to create a panel for efficiently sending auditing emails to 84 external law firms representing the company

Sales Analyst Intern (Sales Department)

Raizen S.A. - 10/2018 to 03/2019 (Salvador, Bahia, Brazil)

• Manipulated Salesforce reports, then leveraged Pivot Tables to conduct in-depth analysis of team and individual sales performance metrics

• Provided comprehensive reports and insights to base strategic decision-making Skills

• SQL

• Power BI Development

• Salesforce, SAP

• MS Excel

• R, RStudio

• Machine Learning

• NumPy, scikit-learn, pandas, matplotlib

• Python, Visual Basic, Java, Dart

• Google Apps Script

• HTML, CSS, JavaScript

Education

Master of Science in Technology, Emphasis in Information Technology Pittsburg State University - 05/2024 (Pittsburg, Kansas, United States) Bachelor of Business Administration

Salvador University - 12/2021 (Salvador, Bahia, Brazil) Profile

LinkedIn: https://linkedin.com/in/lpalma1999

GitHub: https://github.com/palmaz9

Portfolio: https://portfolio-lpalma.onrender.com

Languages

English: Fluent Portuguese: Native

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