Supply Chain Quality Assurance

ANGEL JACOB

832-***-**** - Houston, Texas

***************@*****.***

Experiences:

Sunnova Energy International Inc – Houston, TX

SALESFORCE QUALITY ASSURANCE ANALYST – Nov 2021 – current

Pioneered shift-left testing approach in lower sandbox, integrating quality checks earlier in the lifecycle to reduce bug detection time by 40%

Managed exploratory testing sessions, resulting in improved coverage of critical functionalities and reducing defects by 60%

Single handed Supply chain Division, in collaboration with Accounting, Sourcing, Procurement, Supply chain, Sunnova Technician – FSL APP. Involved testing heavily using Salesforce.

Single handed Dealer Experience Division in developing Catalyst App for Dealer experience, Credit services, Quoting, Contract signing POD’s. Involved testing heavily using Salesforce.

Optimized bug tracking process and documentation using JIRA, increasing defect closure rate by 30% and ensuring traceability

Participated in sprint planning and product backlog refinement, achieving a 95% accuracy rate in test estimation

Collaborated in designing and planning of functional tests, leading to 20% reduction in critical user-facing issues post-launch

Validated data integrity for salesforce data migration, resulting in a 15% decrease in data-related errors

Participated in requirements gathering and design sessions to ensure testability of requirements

Identified potential issues with the business processes, customizations, and other aspects of the Salesforce Platform for app development

Designed test processes and procedures used to ensure that software operates within defined requirements

Created detailed, comprehensive, and well-structured test plans and test cases

Implemented test plans, automation, and validation strategies

Continuous communication with cross-functional teams including developers, business analysts, and project managers to ensure the quality of Salesforce applications

Identified and reported risks and issues that may impact the quality of the application

Conducted various testing methods including functional, regression, integration, and performance

Documented and reported any identified defects or anomalies through structured defect reporting mechanisms by clearly articulating the nature of the issue, steps to reproduce, and expected behavior to facilitate efficient resolution by development teams

Organize managed package testing with multiple UAT test users in all divisions for quarterly ERP deployments and coordinate with multiple UAT team by providing them with test cases and test data.

Expertise in writing Test strategy, Test Plan preparation and Implementation, Test Case Design, Test Tool usage, Test execution, Defect Management and Defect Tracking.

Experience in SDLC like Agile (Scrum), Water fall and V-model. Working experience with defect tracking tools like Jira, and Test Director/ Quality Center (QC).

Lead Release and Regression testing for QA team

Conduct post-release and post-implementation testing

Conducted Functional and Regression Testing.

Manages test team’s work effort and allocation throughout test planning, preparation, and execution to ensure that testing is completed on time and within budget.

Expertise on requirements analyzing.

Work with users to develop test cases, ensured positive / negative / regression testing

Execute manual and/or automated tests in daily basis

Reproduce errors found and provides detailed documentation (e.g. screen prints, step-by-step reproduction instructions) needed to report defects

Thoroughly tests the application to ensure that it meets the functional and technical specifications; participate in peer review of others’ Test Scripts or Test Scenarios.

Created onboarding documentations and constantly provided KT for new team members to scale up on the process and procedures.

Provide training and support to end-dealer users and account managers

Participate in weekly meetings and walk through to discuss Defect Priorities.

Daily involve in End-to-End testing of business rules on the Web based application.

Proficient in JIRA for issue tracking and test management and proficient in test documented in Qmetry

Provide constant Knowledge transfer for QA Team’s cross POD knowledge transfer.

IITWORKFORCE – NAMTG – HEALTHCARE

QA Manual tester – June 2020 – Nov - 2021

Excellent experience in Software Quality Assurance (QA Testing) and in-depth experience in SDLC

Involved in complete Software Testing Life Cycle.

Good experience in Agile and Waterfall methodology.

Expertise in Installing and configuring the test environment on both Windows and UNIX platforms and expertise in testing various applications developed in Java, .net, Oracle and C++.

Well versed in analyzing Requirements, System Specifications, Use - Cases and Technical specifications.

Tested WebServices /XML / SOAP and RESTFul services using SoapUI tool

Experience in writing Test Plan, Test Cases for Web and Client/Server applications.

Experience working in an Agile environment – Jira. Manage defects and QA artifacts through Jira. Produce status reports related to testing process, including test results and defect tracking

Strong experience in SQL queries and Joins Executing Shell script in UNIX / Linux. Executed SQL queries to validate the data.

Experience in testing Webservices using SoapUI tool, validating WSDL, request and response xml and testing in REST APIs.

Good at bug-reporting and bug-tracking using Test Management tools like Quality Center, Bugzilla, VersionOne and Jira.

Developed and Executed Test Cases in VersionOne Tool. Create, write, and execute detailed, comprehensive, and well-structured test plans, test cases for our Healthcare client in Excel and Version one. Added modules in Sprints, Backlog.

Tested all modules - Patient Management, Doctor, Admin, and Insurance Claims.

Experience with full-life cycle software testing including test case development, test script development, application system, and regression testing.

Actively involved in Agile environment, attended sprint plan meetings, daily standup meetings.

Assist with technical artifacts (such as Use Cases and User Interface Specifications) and engage in technical discussions

Logged, tracked, and provided status reports of production issues.

Hands on experience with HP UFT (QTP)

TECHNICAL SKILLS

Testing Tools: Salesforce, Selenium 2 Web Driver, Quick Test Pro (QTP/UFT), LoadRunner, Soap UI

BDD Frameworks: Cucumber

Web Services: Rest, SOAP UI

Methodologies: Agile Scrum, Waterfall, SDLC

HP QTP/UFT, HP Quality Center/ ALM, SoapUI, Version one, TFS, Jira, Toad, Load runner, Data Analytics, ETL Datawarehouse testing, Tableau, Knowledge in SAP/CCS processing and SPSS

Database: Oracle, MS Access, MySQL, SQL Server

Defect Tracking Tools: JIRA, Bugzilla

OS: Windows XP/2000, Unix, Linux

Documentation – MS Excel, MS Word, Qmetry – Exploratory testing

EDUCATION

Prairie View A&M University, Houston, TX

Master of science in Education Administration, May 2015

Anna University, Chennai, TN

Master of Business Administration, May 2004

Bharathiyar University, Coimbatore, TN

Bachelor of Business Management, May 1999

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