Customer Service
Resume:
Jessica Nygaard
Blaine, MN *****
**.*******@****.***
Dependable, trustworthy, hardworking customer service focused office support professional, who is a team player, has great integrity, strives to meet and exceed agency goals through time management while providing excellent customer service to a company. Authorized to work in the US for any employer
Work Experience
Licensed In-Home Daycare Provider
Jessica's Daycare-Blaine, MN
May 2023 to Present
CPR/First Aid/AED for adult & infant/child
SUID's training
Behavior Guidance training
Organized group activities
Managed in -home daycare
Plan & make nutritious meals & snacks
Communicated openly & professional with adults about child day Maintained yearly business records
Complete continuing education yearly
DSP (Direct Support Professional)
Accra Care-Lino Lakes, MN
Present
First Aid/ CPR and AED certified
Teach, practice and provide support for daily living skills Maintain continuing education yearly
Transport client to activities in the community
Work with clients on Person Centered care
Plan reachable goals/ work to reach & complete goals Branch Coordinator
Apria HealthCare-New Brighton, MN
March 2018 to May 2023
Create work orders for medical devices
Take incoming phone callsand transfer them to their desired location Track orders to maintain sales
Make calls to inquire on outstanding invoices
Submit orders to the correct insurance
Maintain customer information
Personal Care Attendant
Life Works-Eagan, MN
June 1994 to March 2023
First Aid/ CPR and AED certified
Teach, practice and provide support for daily living skills Manage daily hygiene of clients.
Administer medications and Range of Motion.
Complete continuing education and testing to maintain PCA Certificate. Maintain up-to-date medical records through charting in client files Customer Service Support
Berger Transfer & Storage, Inc.-New Brighton, MN
August 2017 to March 2018
Prepared routes for delivery of merchandise
Received incoming calls from customers and businesses Made outgoing calls to customers to provide delivery information Received merchandise from many different companies Office and Administrative Specialist - Human Resource Minnesota Department of Transportation-Saint Paul, MN October 2016 to August 2017
Office and Administrative Specialist - Human Resource training department Register employees for various trainings
Manage, enter and file employee transcripts and training class rosters Knowledgeable with MnDOT programs - Pathlore and ELM Process DIOR's to encumber funds for training
Answers all calls and emails in a timely manner
Handle a diverse workforce with dignity and compassion Insurance Sales Representative
State Farm Mutual Automobile Insurance Company-Coon Rapids, MN August 2011 to October 2016
Provide courteous and prompt customer service through management of daily office activities through emails, memos, phone calls and appointments
Increase retention and decrease agency lapse/cancellation ratio. Process and pay small claims for customers.
Verify accuracy of billing data, revise errors, and process payments for service. Office expert in use of fax machines, copier, printer and shredder. Complete Continuing Education to maintain license in Property, Casualty, Life and Health. Can maintain answering incoming multiple lines, responding to emails and completing daily work Process intake application for insurance quote
Education
High school diploma
Irondale High School - New Brighton, MN
June 1996
Generals
Century College - Maplewood, MN
Skills
• Microsoft Word (10+ years)
• Microsoft Powerpoint
• Retail Sales (10+ years)
• Cold Calling (5 years)
• Medication Administration (10+ years)
• Data Entry (10+ years)
• Insurance Sales (5 years)
• Outside Sales (5 years)
• Clerical experience (10+ years)
• Customer Service (10+ years)
• Home Care (10+ years)
• Filing (10+ years)
• Inside Sales (10+ years)
Languages
• English - Fluent
Certifications and Licenses
Anoka County Adult Foster Care License
April 2020 to January 2023
Provide safe short term care to adults 18 and older with mental and physical delays. Guide and teach adults daily living skills that can be used in there own life situations. Practice and encourage person centered living when at all possible to promote life decisions. Maintain routine, balance and stability well letting them have space.
Anoka County Children's Foster Care License
April 2020 to July 2024
Provide safe short term care to children of all ages and abilities. Provide a loving and stable environment. Having knowledge and research what can and should be done to help the child with any mental or physical issues.
CPR Certification
March 2024 to March 2026
American Red Cross
Adult, Child & Baby First Aid/CPR/AED
First Aid Certification
March 2024 to March 2026
American Red Cross
Adult, Child & Baby First Aid/CPR/AED
MN Department of Commerce Insurance License
September 2012 to April 2022
Maintain continuing education so I can have up to date knowledge of Accident & Health and Life insurance. License no. 40304043
Anoka County Daycare license #1114586
May 2023 to April 2025
Driver's License
Contact this candidate