Systems Engineer High School
Resume:
Professional Experience
Systems Engineer The Home Depot- TDC West October 2022 - Present
Staged and Imaged devices for store and corporate use including laptops, AIOs, Desktops, and mobile devices. As well as switches and servers. XMission
Support
XMission December 2020 - October 2022
Helped Customers with various issues such as with email troubleshooting, internet troubleshooting, Web hosting issues through a Plesk based interface. Helped as well with DNS and Static IP assignments. Log Inspecting email servers as well as Colocation services. At Home Support
Agent
PC Laptops April 2019 - July 2020
Performed remote diagnostics and fixed software issues with customers computers. Also ran cleans with antivirus and other tools like bleachbit, malwarebytes. ESET, ETC
Health Insurance Marketplace Agent General Dynamics August 2018 - October 2018 Took call for the Health Insurance Marketplace and helped people purchase and understand healthcare plans available for them. Tesla
Support
Tesla October 2018 - April 2019
Helped customers troubleshoot issues with their cars. Account support and order support was another department I also worked in at Tesla, I helped people with their orders and account inquiries.
Technical Support
Representative
CenturyLink April 2017 - April 2018
Responsibilities: Took Calls and Helped troubleshoot Internet, phone and, Prism TV for Centurylink and helped maintain customer service goals. Education
GED in High School Riverton High School at Riverton, UT August 2012 - June 2015 General Education Diploma or High School Diploma
AAS Computer Science and Integrated Systems Salt Lake Community College August 2016 - May 2022 Key Skills
Certifications
Cisco Network Admin Certified March 2019
TestOut Network Pro and PC Pro April
2017
AR
Alexander
Rust
Systems Engineer
12644 S Quail Lake Dr
Riverton, Utah, 84096
*******@*****.***
Advanced Technology Skills, such as photo and video editing, designing video games and graphic design, Microsoft Word, Powerpoint, Excel, Access, Java(Beginner), Html, SQL, PBX Skills, Avaya IPO, Xima Chronicall, Avaya CM, Shoretel, Trunking/SIP Administration, Avaya Manager Configuration, IPV6, IPV4, DHCP, DNS, PPPOE, RDNS and various networking knowledge, CAT 6/A CAT5/E etc. Cisco Switch Configuration. Great customer service skills
Team Player, Always will support my Co Workers
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