It Infrastructure Systems Engineer
Resume:
KIRK A. LEWIS
CARLSBAD, CALIFORNIA 92008
760-***-**** *****@**********************.***
ACCOMPLISHEMNTS
Over 20 years of hands-on IT experience with Windows Server, Active Directory, Azure, Office 365, Windows 10, 7, XP, 2000, 98, 95, NT, and DOS, Exchange, Terminal Server/Citrix MetaFrame, and Apple O/S.
Excellent understanding of “WiFi” infrastructure and implementation.
Successful track record implementing VPN connections between multiple locations utilizing various bandwidth options.
Understanding and implementation experience of IP Telephony equipment from 3Com, Cisco, and Avaya.
In-depth knowledge of display technologies including CRT, LCD, OLED, and Plasma. Business Owner (February, 2007 - Current) North County IT Solutions Carlsbad, California
Support IT infrastructure for multiple clients ranging from 10 to 400 users. 1. Responsibilities include everything from desktop support to entire IT infrastructure including project management, information security, disaster recovery/planning, LAN/WAN, email, web, and database servers, VPN connectivity, phone systems, ISP connectivity, and contract negotiation.
MIS Director (2004 – January, 2007) Kisco Retirement Communities LLC, Carlsbad, California
Created and support IT infrastructure of over 400 users and 25+ locations throughout the United States
Manage and support ERP systems including CRM (REPS), Accounting (Timberline), and HR (ADP)
Manage department of three direct reports
Successful Video Conferencing rollout at 25+ locations with a RIO in less than 10 months.
Responsible for 750K IT Budget across entire company portfolio
Installed and maintain AVAYA IP phone system for corporate headquarters
Implemented Helpdesk software to track all helpdesk calls and time to completion
Migrated from Frame Relay (AT&T) network to VPN (Quest) quadrupling available bandwidth at no additional cost
IT Director (2000-May, 2003) Think Outside, Inc. Carlsbad, California
Successfully implemented and maintained all IT infrastructures (voice and data) for three office locations.
Installed and maintain 3Com NBX IP based phone systems for all offices.
Converted corporate email system form POP to Exchange 5.5 then upgraded to Exchange 2000.
Created and maintained disaster recovery and backup schedules. MIS Director (1999-2000) Kisco Retirement Communities LLC, Carlsbad, California
Transitioned corporate office IT infrastructure from New York to California.
Managed all IT related issues for 14 properties and 150 users spread throughout the United States.
Maintained and upgraded Citrix MetaFrame access to corporate Accounting and Marketing database servers.
Successfully replaced AT&T Frame Relay WAN with Internet VPN using DSL Technology at select locations.
Implemented a new employee workstation strategy saving over $500 for each new p.c. purchased while maintaining end user satisfaction
Greatly improved technical support response time by implementing Proxy remote control software for each workstation
Applications Engineer, Graphic Display (1996-1999) Sony Electronics, Inc. San Diego, California
Resolved electrical, mechanical, compatibility, production and quality issues for major OEM accounts including Compaq, Hewlett Packard, Micron, and Intergraph.
Successfully transitioned all engineering IT requirements from San Jose to San Diego Locations.
Implementation of database to log all engineering and manufacturing changes for all models and customers.
Created database accessible via internal intranet containing all regulatory information required to sell computer monitors in any country in the world Technical Support Engineer (1995-1996) Sony Electronics, Inc. San Jose, California
Provided consumer technical support for all Sony computer peripheral devices including monitors, CD-ROM’s, and tape drives.
Rated number one support engineer after one month of training and until promotion to Graphic Display division
EDUCATION
University of San Francisco, B.A. Information Systems Management, 3.85 GPA
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