Customer Service Project Controls
Resume:
Wendy J. Alexander - Purchasing, Cost Accounting, and Project Controls Specialist
***************@*****.***
Summary:
25+ years’ experience working on project teams in Project Controls, i.e., Purchasing, Cost Accounting, Scheduling and Logistics/Expediting.
Cross-functional communication and coordination with vendors, executive management and stakeholders to ensure project goals are met.
Knowledge of Manufacturing processes and Engineering with the ability to understand specifications.
10 years’ experience in Finance as a Registered Client Associate. Executed stock trades per clients instruction. Worked exclusively with ultra-high net worth clients. I won several local and regional awards for my passionate customer service expertise and teamwork.
Top Skills:
Professionalism and strong work ethic
Thrives in fast-paced environment
Customer service skills for external and internal customers
Creative and collaborative solutions to problems
Expert at organizing
Exceptional administrative skills and an attention to detail
Technical Skills
Microsoft Office, Excel, Word, PowerPoint, Project, Access and Visio
Apex – Purchasing, Inspections and Shipping
Oracle – Order Organizer and Order Management Reports,
Various SAP Modules (depending on assignment at the company)
Employment:
9/2021- 7/2022 Project Specialist Plus Group
Monitoring project performance to identify potential problems and issues that could lead to schedule slippage or cost overruns
Monitoring costs to ensure that they remain within budget guidelines
Communicating regularly with Project Manager to update them on progress and address any concerns they may have
Provide regular updates and reports on project status to key stakeholders
Ensure that the project is completed within budget and constraints
9/2018 -9/2021 Customer Service Associate AZZ Galvanizing
Manage schedule – Create, update, and expedite schedule
Receive shipments, create work orders
Enter weights in Production
Record transactions, inquiries and comments regarding orders
Resolve customer issues, creatively, with consensus
Consistent positive customer feedback
2/2018 - 9/2018 Purchasing Coordinator Associate Fischer Homes (Contract assignment)
Working with Purchasing and Estimating to ensure missing costs of labor and material items which are generated from estimates and purchase orders and sent to vendors and suppliers is reflected 100% accurate.
Working with cutting edge software programs and systems.
Exceptional attention to detail and organization skills.
Exceptional computer skills.
2/2017- 2/2018 Partner/Driver Lyft/Uber
4/2015 - 8/2016 Front Desk Executive (Director of First Impressions) University of Cincinnati Research Institute
Managed office details such as supplies and deliveries to ensure seamless operations.
Created and maintained the organization chart in Visio.
Create presentations in PowerPoint.
Proactively implemented improvements
5/2014 - 3/2015 Cost and Purchasing Specialist Luxottica, Sun Glass Hut (Contract Assignment)
SAP Reporting
Track status and expedite equipment and supplies shipping to each renovated store.
Update Master Schedule for multiple renovation retail projects from initiation to closeout.
9/2013 - 5/2014 Administrative Purchasing Support ThyssenKrupp Bilstein (Contract Assignment)
Supplier performance tracking & management to assure On Time Delivery, Quality, Pricing.
Develop & maintain effective supplier relationships.
Strong Analytical/Problem Solving skills.
04/2013 - 8/2013 Purchasing Associate Procter and Gamble Fabric and Home Care Division (Contract Assignment)
Establish contact directly with vendors once purchase order has been issued.
Ensures all executed movements are tracked to completion and communicated to involved parties
Maintain master equipment inventory list including equipment numbers, ship dates, required at site dates and deliveries.
Update team on a weekly basis status of ordered equipment and remaining percentage to go.
1/2013 - 04/2013 Data Coordinating Specialist Procter and Gamble Hair Care Division (Contract Assignment)
Provided vital assistance to project managers responsible for monitoring project schedules, scope and preparing project progress reports, and collaborating with key stakeholders.
Compile, review, and analyze data on the progress of the project using Excel and other databases.
Learn the specifics of the job by working as a member of a project team.
*From 07/2003 - 06/2012 Registered Client Associate in Finance for Merrill Lynch, Smith Barney, US Bank.
Here is a summary of the basic duties required of me during that time period:
Support Financial Advisors and their business objectives.
Provide exceptional client service.
Execute trades as directed which required a very high level of accuracy.
Communicate with clients, employees and the public effectively and professionally.
Respond to client inquiries regarding securities quotes, account balances and documentation, statement information, securities transfers and general product information.
Create and maintain client files, obtain requited documentation, and answer administrative and operational inquiries.
Schedule and prepare for client portfolio review meetings.
Marketing, client/prospect communication, and seminar coordination.
Certifications:
Series 7 (Broker’s License)
Series 66 (Investment Advisor License)
1/1995 - 12/1998 Cost Assistant/Instructor CJ Robinson Co. (on contract @ P&G, Tissue Towel)
Implemented, administered and maintained cost control system to track project budgets, commitments, expenditures and forecasts for projects of medium complexity and value.
Assist in the preparation and review of cost estimates.
Lead Instructor for training site and management personnel on the Dunn and Bradstreet, Millennium Database which tracked estimated and actual spent dollars from conceptual, definition, design and construction phases of a project.
1/1990 - 1/1995 Procurement Group Leader Belcan Engineering (on contract @ P&G, Tissue Towel)
Prepare Request for Quotes and analyze supplier bids.
Negotiate pricing, delivery dates, terms, contract modifications as needed.
Issue and expedite purchase orders - and manage subcontracts
Research and resolve price discrepancies with both suppliers and cost engineering.
Reschedule/revise purchase orders to meet changing needs
Interact successfully with other areas of the business in a proactive way.
Manage supplier delivery days, non-conforming materials or other problems to resolution.
1/1986 - 1/1988 Expeditor Gus Perdikakis Associates Inc. (on contract @ P&G, Tissue Towel)
Maintain a record of the outstanding purchase orders and contact vendors for information regarding status and possible delays in shipments.
Maintains contact with the shipping or transportation company to prevent delays in shipments.
Monitor shipments to ensure that purchase order information matches the shipment. This can include the quantity and quality of materials.
Resolve inconsistencies in the order.
Report information back to the team effectively and professionally.
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