Call Center Customer Service
Resume:
Asiah Harvey
Jackson, MS *****
************@*****.***
I excel under the pressure of working remotely in a high-call volume call center. I confidently handle customer escalations and resolve their issues, leaving them eager to call back. Meeting and exceeding call center metrics is second nature to me. I am dedicated to going above and beyond to assist every customer. My punctuality and strong work ethic drive my passion for helping others. Work Experience
Customer Service Representative
Conduent-Remote
June 2021 to November 2022
• Assist members with paying their premium
• Notify members of their benefits
• Navigate members through myhumana.com
• Reset member’s username and password
• Assist members with logging in and registering for myhumana.com
• Creating web tickets
• Unlocking member’s account
• Letting members know what medication is ready for refill
• Identifying the price of medication and alternatives
• Putting in medical referrals and authorizations
• Finding facilities in their area that is in network
• Changing members PCP on file
• Updating member’s demographics
Self Checkout Host
Walmart-Jackson, MS
October 2020 to May 2021
· Assist members with self checkout
· Put back items members did not want or changed their mind on
· Disinfect cashiers
· Refilling self checkout registers
· Counting all the registers at closing
25U Signal Support Systems Specialist
Fort Eisenhower, GA
October 2017 to April 2018
· Fix computers and radios
· Setup communication when overseas
· Honorable discharge
Education
High School diploma.
Clinton High School - Clinton, MS
January 2014 to May 2017
Skills
• Microsoft PowerPoint
• Customer service
• Military
• Google docs
• Microsoft word
• Microsoft excel
• Experience in sales
• Fast learner
• Inbound calls
• Medical billing
• Excel
• Outlook
• Notes
• Voice automated technology
• CRM
• EMME
• OI Process
• Billing
• Payment systems
• Change payment methods
• Ebilling
• Handling letter calls
• Logging bank information
• Litton
• Order management system
• Provider locate
• PCP change
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