Customer Service Representative

Quinn McCray

**** ***** ******* *** *, Memphis, TN, 38127 • Home/Cell: 901-***-**** •

*****.********@*****.***

Professional Summary

Proficient in speaking publicly, problem-solving, and working in a fast-paced environment. Dynamic and energetic professional with 8 years’ experience of customer service record with meeting and exceeding goals.

Skills

Leadership skills Extensive customer service

Proficient speaking publicly Ability to work well with others Cash handling Time management skills

Basic math skills Creative problem solving

Knowledge of customer base Strong conflict resolution skills Microsoft Office Typing skills 25wpm

Work History

October 2023- May 2024

AmerisourceBergen/ Patient Service Representative(Remote)

• Serves as the first point of contact for patients when they enter a medical field

• Greet and check-in patients

• Get patient information and collects payments

• Assist with necessary paperwork and fulfill customer service duties January 2022 – September 2023

Pizza Hut Call Center/Customer Service Representative, Memphis, TN

• good oral communication abilities

• In charge of answering customer calls, listening to their concerns and solving problems

• handled inbound phone conversations with order processing and payments

• Responsible for learning product knowledge

March 2017 – December 2021

Lost Pizza Company/Shift Leader, Memphis, TN

• Ensured a high level of customer service

• Handled large sums of money

• Verified that prepared food met requirements for quality and quantity

• Able to transcribe and take instructions

• Demonstrated excellent communication and organizational skills as well as the ability to manage time and multitask effectively

February 2014 – February 2017

Krystal’s/Cashier, Memphis, TN

• Responsible for positive guest interactions

• Served guests in a friendly and efficient manner

• Ensured customers had exceptional dining experiences

• Received payment by cash/credit and issued receipts, refund, and change due to customers Education

January 2015 - May 2018

Southwest Community College, Memphis, TN

• Course of Study: English Literature, Criminal Justice August 2010 - May 2014

East High School, Memphis, TN

● General Education

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