Shelly Cervantes ***************@*******.*** • 720-***-****
AURORA, CO, 80017, US
Highly analytical professional with experience leading financial and operational aspects of an organization. Expert at training finance departments to attain targets, including cost reduction, value creation, and revenue enhancement. Strategic Leader; skilled in identifying business needs, analyzing complex banking information, and proposing tailored solutions. Goal-oriented manager; instrumental in handling mortgage cases, following up loan approvals, and highlighting strengths and weaknesses of existing processes. Articulate communicator; excels in building rapport with stakeholders at all levels. Proficient in MS Office Suite, Mer’s, and Windows. Areas of Expertise
Strategic Planning
Office Administration
Record Maintenance
Quality Control Checks
Time Management
Loan Transactions
Report Preparation
Data Entry & Analysis
Superior Customer Service
Team Training & Leadership
Regulatory Compliance Assurance
Business Operations Optimization
Professional Experience
Bellco Credit Union-Denver, CO 2023-2024
Commercial Loan Processor/Closer
Processing coordinates with lenders, customers, and external vendors to collect and prepare all required documentation for closings. Being a Commercial loan processor ensures that loan packages are complete, and documentation correctly prepared within required timelines, inputs and maintains all required transaction and processing records according to procedures
Annie-Mac Mortgage, NJ (Remote), 2021 – 2022
Suspense Coordinator
Manage hedge loans sales, releasing twice a week, while adhering to investor's explicit terms. Collaborate with processing, underwriting, closing, and wholesale teams to remove obstacles for investors buying loans. Liaise with FHA connection to collect documentation for government loans. Deliver file documents to investors within timely manner.
● Administered Mers system to register loans from agencies, while transmitting loans to investors.
● Engaged in special projects associated with management team, while updating UDDS policies. First Western Trust Bank, Denver, CO, (3 years) 2015 – 2018 Post Closer
Liaised with teams for analyzing reports to prevent expiring locks. Led evaluation of final document input and maintain record of data to achieve final title policy. Collaborated with Post-closing Department to coordinate information regarding stacking order conditions. Managed paperless project for Post-closing Department, while encoding notes in Encompass.
● Trained new hires, Designed, and developed training courses and documentation.
● While creating & establishing department's back end to become paperless division.
● Tracked warehouse records, encouraged new investors, acquired loan documentation, organized emails, and verified files. Orica Watkins, Watkins, CO (Temporary) 2014
Administrative Assistant Training and Development
Led creation and implementation of training programs. Designed and developed training courses and documentation, presentations, and videos related to the training.
● Ensured employees and vendors follow established policies.
● Enhanced performance, boosted productivity, reduced turnover, and improved company culture. Kroll Factual Data, Englewood, CO (Temporary) 2013 Mortgage Quality Control Analyst
Directed risk assessment, underwriting, third-party quality assurance, and appraisal evaluations. Analyzed all underwriting and credit decisions in accordance with lending policies and procedures. Reviewed applications, appraisals, title, credit, loan-to-value, and other company documents in accurate manner.
● Evaluated all documentation in conformity with company and industry standards.
● Ensured document compliance, while monitoring document records and other relevant tasks. First City Financial, Englewood, CO, 2012 – 2013
Assistant Processor
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Acted as point of contact for clients, sales agents, and underwriting department. Performed key duties, including processing documents, organizing files, entering data into computers, and preparing cases for submission.
● Developed insights on mortgage processing.
Additional Experience
Closer, Fortune Financial Inc., Englewood, CO Suspense Coordinator, Cherry Creek Mortgage, Inc., Englewood, CO Closing Support Specialist, REO Department, Service Link Corporation, Wheat Ridge, CO Post Closer, Collateral Technician, Pulte Home Mortgage, Englewood, CO Pre-Closer, Ascent Home Loans, Englewood, CO Post Closer, Collateral Technician, Lehman Brothers Bank, Denver, CO Broker Coordinator, Assistant Closer, Funder, Capitol Commerce Mortgage, Denver, CO Assistant Closer, Receptionist, Shipper, Professional Home Mortgage, Denver, CO