Customer Service Tech Support

David Hall

*****.*******.****@*****.*** 562-***-**** Henderson, NV

SUMMARY Seasoned professional with 17 years of experience in security, customer service, and business management seeking a Remote role. Skilled in risk analysis, dispatching, and tech support; adept at managing high-volume communications and customer relations remotely. Proven track record in supervising teams, managing operations, and ensuring security across various industries.

WORK EXPERIENCE Securitas Henderson, NV

Security Guard Oct 2020 - Present

• Monitor and patrol premises to ensure security, utilizing various modes of transportation and technology for surveillance, including security camera footage review.

• Document and report incidents, such as vehicle theft and access breaches, to enhance the efficacy of subsequent legal actions.

• Conduct investigations into potential safety risks and enforce access control, performing hourly inspections to maintain a secure environment.

• Manage communications and logistics for incoming shipments and personnel, maintaining stringent security measures through personnel scanning and compliance monitoring.

Buttameup Cosmetics Henderson, NV

CEO/Owner Feb 2020 - Present

• Oversee the end-to-end product distribution process, ensuring timely shipping and accurate inventory management.

• Direct online presence and marketing strategies, including website maintenance, social media engagement, and customer correspondence, while maintaining fiscal responsibility through effective budget management. Asurion Henderson, NV

Tech Support Jan 2020 - Aug 2021

• Provided technical support to customers, addressing inquiries and resolving device-related issues, while maintaining detailed documentation of customer interactions.

• Conducted follow-up calls to ensure customer satisfaction and recommended additional products or services tailored to individual needs.

• Mastered new company protocols and security measures, ensuring compliance and delivering exceptional service to a high volume of over 40 calls per day. Millennium Distribution Rancho Cucamonga, CA

Supervisor/Receiver/Stocker/Driver Jan 2014 - Nov 2018

• Enhanced warehouse operations by proficiently conducting loading, unloading, and order fulfillment activities, ensuring the integrity and timely dispatch of products.

• Maintained accurate records and inventory management, utilizing computer systems to monitor shipments and verify stock quantities, contributing to the seamless flow of goods.

• Facilitated a collaborative team environment, supporting innovative processes that bolstered productivity and cost-efficiency, and executed damage-free shipping of high-value items.

Safelink Wireless Rialto, CA

Sales Representative/Customer Service Mar 2010 - May 2017

• Provided exceptional customer service, effectively addressing customer needs, clearly communicating product features, and crafting tailored solutions to enhance customer satisfaction.

• Demonstrated a strong sense of responsibility and reliability, consistently delivering quality service without the need for oversight.

• Managed comprehensive inventory control, ensuring adequate supply distribution among team members to meet operational demands.

• Delivered technical support, serving as the primary point of contact for troubleshooting and resolving customer issues.

Allied Baron Security Services Riverside, CA

Security Officer Jun 2005 - Feb 2010

• Oversaw a team, ensuring the security of the premises through hourly patrols and prompt investigation of any irregularities.

• Conducted daily communication coordination, handling inbound calls and managing email correspondence with vendors and drivers, alongside meticulous logging of shipment activities.

• Monitored entry points, scanning and verifying the identity of over 300 individuals daily, while maintaining surveillance systems and executing emergency response protocols as required.

EDUCATION Rialto High School

Diploma

Rialto, CA

2000 to 2004

San Bernardino Valley College

Associate Degree in Business, Business

San Bernardino, CA

2014

CERTIFICATIONS CPR Certification

First Aid Certification

Guard Card

SKILLS CCTV • Risk Analysis • Emergency Management • Surveillance • Loss Prevention

• Security • Customer Service • Inside Sales • Cash Handling • Sales • Banking • Direct Sales • B2B Sales • Fraud Prevention and Detection • Marketing • Live Chat

• CRM Software • Google Docs • Telemarketing • Technical Support • Upselling • Salesforce • Mobile Applications • Analysis Skills • Microsoft Access • Supervising Experience • Leadership • Virtualization • Security • Load & Unload • Driving • Forklift • Customer Support • Janitorial Experience • Typing • Order Fulfillment • Transportation Management Systems • Organizational Skills • Phone Etiquette • Microsoft Excel • Google Suite • Microsoft Office • Communication Skills • Hospitality • iOS

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