Customer Service Class A
Resume:
Carter Pope
Killeen, TX *****
***************@*****.***
Citizenship: U.S.
Experienced and safety-focused professional driver with over 15 years of dedicated service and a Class A CDL, inclusive of tanker and HAZMAT endorsements. Seasoned in Petroleum Supply Specialist roles for the U.S. Military, accumulating extensive knowledge and expertise over 15 years. Brings over a decade of leadership background from the United States Army, specializing in transportation management. Proficiency extends to vehicle maintenance, rigorous inspections, and the unwavering commitment to ensuring optimal performance and safety. Communication skills shine in collaboration with dispatchers and in delivering exceptional customer service, adapting seamlessly to evolving road conditions. Strengths include forging strong interpersonal connections at all levels. Renowned for organizational acumen and discipline, excelling at multitasking and prioritizing tasks to meet organizational objectives and challenging deadlines across diverse environments. Dedicated to ensuring secure and punctual cargo delivery, with a steadfast focus on safety and efficiency. Work Experience
Tanker Driver
United Petroleum Transport Ltd.-Tye, TX
November 2023 to Present
• Operated tanker trucks to transport hazardous materials, ensuring compliance with all safety regulations and protocols
• Delivered fuel products to various locations, including gas stations, airports, and industrial sites
• Maintained accurate records of deliveries, mileage, and fuel consumption for reporting purposes
• Performed pre-trip inspections of vehicles to ensure they were in proper working condition before each shift
• Adhered to strict schedules and delivery deadlines while navigating through different routes and traffic conditions
• Collaborated with dispatchers to plan efficient routes that minimized travel time and maximized fuel efficiency
• Followed established procedures for loading and unloading tankers safely at designated facilities
• Monitored gauges, meters, and other equipment during the loading process to prevent spills or leaks
• Conducted regular maintenance checks on tanker trucks to identify any mechanical issues or potential hazards
• Communicated effectively with customers regarding delivery details, addressing any concerns or inquiries promptly
• Responded quickly and appropriately to emergency situations such as accidents or equipment malfunctions
• Ensured compliance with Department of Transportation (DOT) regulations related to hours of service limits and rest periods
• Participated in ongoing training programs to stay updated on industry regulations and best practices for safe driving techniques
Dry Powder Tanker Driver
Red Bird Trucking-San Marcos, TX
January 2019 to October 2023
Hours Per Week: 40+hrs, Full-time
DUTIES/ACCOMPLISHMENTS
· Ensured the safe transportation of dry powder materials by consistently adhering to stringent safety regulations and company policies.
· Conducted comprehensive pre-trip inspections to guarantee the tanker and equipment were in optimal working condition. Promptly identified and reported any issues during post-trip checks.
· Demonstrated precision and care in the loading and unloading of dry powder materials, preserving cargo integrity throughout transit.
· Maintained detailed records of cargo transported, mileage, and delivery schedules, ensuring strict compliance with company protocols and regulatory requirements.
· Collaborated seamlessly with dispatchers and team members to strategize routes and deliveries, consistently exceeding customer expectations.
· Responded promptly and efficiently to resolve issues and emergencies, including equipment malfunctions, minimizing disruptions, and upholding a safe operational environment. Mixer Driver Hours Per Week: 40 HRS, Full-time
Martin Marietta Ready Mix-Fort Cavazos, TX
August 2017 to December 2018
DUTIES/ACCOMPLISHMENTS
· Operated a concrete mixer truck, efficiently transporting and delivering concrete mix to various job sites while ensuring adherence to safety protocols.
· Managed the concrete mixing process by positioning the truck under the loading hopper and expertly combining sand, gravel, cement, and water.
· Ensured accurate and timely deliveries by driving the concrete mixer truck to designated locations, meeting project requirements with precision.
· Skillfully controlled the concrete flow by manipulating levers on the truck, directing it into wheelbarrows, other conveying containers, or directly to the designated concrete pouring area.
· Conducted thorough post-delivery cleaning of the truck, preventing concrete from hardening in the mixer and on the vehicle. Utilized water hoses and tools to maintain equipment in peak condition.
· Applied protective compounds to the truck's surfaces to prevent concrete adherence, ensuring the efficient operation of the mixer.
· Assembled cement chutes as needed, streamlining the concrete delivery process and contributing to an organized workflow.
Bus Driver Hours Per Week: 40 HRS, Full-time
Killeen Independent School District-Killeen, TX
July 2015 to August 2017
DUTIES/ACCOMPLISHMENTS
· Safely transported students to and from school during morning and afternoon routes, prioritizing their safety and well-being.
· Verified permissions for students who rode home with friends, ensuring strict adherence to guidelines and safety protocols.
· Maintained the school bus in a clean and mechanically sound condition, guaranteeing its safe operation at all times.
· Strictly adhered to all traffic laws to prioritize the safety of passengers and other road users.
· Conducted comprehensive pre- and post-route inspections of the bus, promptly identifying and addressing any maintenance or safety issues.
· Prioritized the safety and well-being of all students on board, implementing appropriate discipline when necessary to maintain a safe and healthy environment.
· Assisted students with embarking and disembarking from the bus as required, ensuring their safe entry and exit.
· Actively participated in monthly safety meetings to stay informed about best practices and safety protocols, contributing to a culture of continuous improvement and safety awareness. Petroleum Operations Supervisor Hours Per Week: 40 HRS, Full-time U.S. Army, 1st Cavalry Division-Fort Cavazos, TX
December 2006 to March 2013
DUTIES/ACCOMPLISHMENTS
· Demonstrated exceptional expertise in setting up, managing, and meticulously accounting for daily operations in petroleum bulk fuel, handling a total of 2.5 million+ gallons of fuel and 800,000+ pounds of packaged products. Ensured strict adherence to EPA and HAZMAT policies, rules, and regulations.
· Proficiently trained and mentored more than 40 soldiers in petroleum operations and conducted physical training for over 150 soldiers, contributing to their operational readiness.
· Conducted meticulous fuel sampling operations on 2.5 million+ gallons of fuel, upholding the highest quality and safety standards.
· Successfully completed three combat tours in Iraq, issuing 2 million+ gallons of fuel, 4 million+ gallons of water, and 300,000 pounds of packaged petroleum, oil, and lubricant products, consistently delivering essential supplies to support mission objectives.
· Recognized for achieving a score of over 98% on EPA and HAZMAT inspections, reflecting a commitment to environmental compliance and safety.
· Selected for promotion to the rank of Staff Sergeant, acknowledging outstanding leadership and performance.
First Line Supervisor Hours Per Week: 40 HRS, Full-time U.S. Army, 62nd Medical Group-Fort Lewis, WA
December 2005 to November 2006
DUTIES/ACCOMPLISHMENTS
· Efficiently managed aviation refueling operations for UH-60 Black Hawk helicopters, overseeing the issuance of over 200,000 gallons of fuel and safe storage of 100,000+ gallons.
· Provided expert training and guidance to a team of 15+ soldiers, ensuring their readiness and operational effectiveness.
· Conducted precise and essential fuel sampling operations to maintain the highest standards of fuel quality and safety.
Team Leader Hours Per Week: 40 HRS, Full-time
U.S. Army, 1st Infantry Battalion, Katter-Bach
December 2004 to December 2005
DUTIES/ACCOMPLISHMENTS
· Administered and coordinated the transportation of over 150,000 gallons of fuel to aviation resupply companies, ensuring the timely and efficient delivery of critical resources.
· Provided effective training and mentorship to a team of more than 20 soldiers, contributing to their professional development and mission readiness.
· Successfully completed a combat tour in Turkey, playing a crucial role in supporting Operation Iraqi Freedom and maintaining a high level of operational readiness.
· Recognized for exceptional performance and leadership, resulting in well-deserved promotions to the ranks of Corporal and Sergeant.
Team Leader Hours Per Week: 40 HRS, Full-time
U.S. Army, 1st Cavalry Division-Fort Cavazos, TX
March 1998 to November 2004
DUTIES/ACCOMPLISHMENTS
· Administered and coordinated the transportation of over 150,000 gallons of fuel to aviation resupply companies, ensuring the timely and efficient delivery of critical resources.
· Provided effective training and mentorship to a team of more than 20 soldiers, contributing to their professional development and mission readiness.
· Successfully completed a combat tour in Turkey, playing a crucial role in supporting Operation Iraqi Freedom and maintaining a high level of operational readiness.
· Recognized for exceptional performance and leadership, resulting in well-deserved promotions to the ranks of Corporal and Sergeant.
Education
Associate of Applied Science in Business Administration Grantham University - Kansas City, MO
Skills
• Vehicle Maintenance
• Defensive Driving
• Dispatch
• Loading and
Unloading Equipment
• Customer Service
Safety Regulations
• OSHA
• Accident Prevention
• Cargo Handling
• Route Planning
• Hazmat
• Trip Logs
• GPS
and Navigation
Certifications and Licenses
Hazmat Endorsement
Tanker Endorsement
CDL A
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