Service Representative Field

THOMAS DONAHUE

*** ****** *****, ********** **** 45066 937-***-****

***********@*****.***

EMPLOYMENT HISTORY

Field Service Representative/Manley, Deas & Kolchowski LLC 8/2019 – 4/2020

Residential Mortgage Foreclosure throughout Ohio. Responsibilities included Serving and Filing Court Legal Documents, Posting Eviction Notices, Bidding at Sheriff’s Auctions, Obtaining Documents at County Courthouses, Reporting Events and Service using iPhone and Tablet in Company Portal, Remote Position requiring little direct supervision. Ongoing training regarding Mortgage Laws, Privacy Laws and Client-required Training in Credit/Collections Matters. Responsibilities also included extensive driving (over 100+ miles driven daily), Courtroom Testimony, Reporting and Ability to Prioritize Work without direct Supervision. Telecommute Position.

Fraud Investigator II/Montgomery County OH Job & Family Services 9/2014 – 8/2019

Investigation of the criminal misuse of public assistance (SNAP, TANF, PRC and Medicaid). Responsibilities included Field Investigation, Report-Writing, Maintaining Records, Collections of Overpayment, Courtroom Testimony, use of Microsoft Excel, Word, Access, Outlook, Power Point and multiple Vendor Programs. Searches of Open-Source public records and Social Media, Subpoenas written for financial records, several successful Felony-Level Convictions, annual removal of over 100 persons from illegally receiving SNAP Benefits, Unit collected over $1,000,000 annually in Overpayment from 2015-2019.

Ohio Fraud Awareness Lecturer, 2017

Certified Welfare Fraud Investigator, 2017

Field Investigator/Phoenix Loss Control 3/2014-9/2014

Investigation of damage, theft and loss of Public Utility Services, Obtain Statements, Collect Evidence, Coordinate with Contractors, Clients and Law Enforcement, Analyze Information, Report-Writing and complete work with minimal supervision. Use of Microsoft Word, Excel, Outlook and Uploading Software. Telecommute Position.

Background Investigator/Keypoint Government Solutions 6/2013-1/2014

Top Secret Clearance, SSBI completed 4/2013. US Government and Contractor Security and Access Investigations. Training in eQuip, PIPS, JPAS, Access, Clearance Process, handling Classified Information, Information Security and Counter-Intelligence Methods. Telecommute Position.

Law Enforcement/Riverside Police Department 9/1997 – 9/2012

Duties included Police Officer, Undercover Assignments, Detective, Evidence Technician, Field Training Officer, and Officer-in-Charge. Specialized training in Forensic Interviewing, Case Review, Intelligence-Gathering, Narcotics Investigations, Computer-Aided Voice/Stress Analyst (CVSA), Crash Investigations, Homeland Security Training, Homicide Investigations. Reid Technique, Child Sex Crime Forensic Interviewing.

Recognized by Ohio Attorney General, 2002

Chief’s Distinguished Service Award

Numerous Achievement Awards

Box 21 Officer of the Year

Law Enforcement/Hamilton County Sheriff’s Office 9/1994 – 9/1997

Duties included Assignment to Corrections Facilities, specialized training in handling hostile situations, Inmate Classification and Gang Recognition, Transportation and Care of Inmate Population.

Completed Ohio Corrections Academy, top third of Class

Completed Ohio Peace Officer Training Academy, top ten percent of Class

EDUCATION

Intelligence Analyst/Advanced Technical Intelligence Center 2014

Entry-Level training in Intelligence Analysis, Introduction into HUMINT, SIGINT, MASINT, SAR, Thermal, IR, OSINT, All-Source Gathering, Research and Communications Skills, Critical Thinking, Briefings and Presentation of Product using Power Point.

Criminal Justice/Park College 2006

Work toward B.S. in Criminal Justice. Classes in Psychology, Public Administration, Statistics and Sociology. 3.5 GPA

Criminal Justice/University of Cincinnati 1987-1990

Obtained A.A.S. in Criminal Justice. Classwork in Police Technology and Methods and all other required prerequisites. Graduated Magna Cum Laude.

MILITARY SERVICE

U.S. Army/Equipment, Parts & Records Specialist 1984-1987

Responsibilities included Stocking, Testing, Ordering and Disposal of items used in Electronic Warfare Systems. Maintaining Inventory and security of sensitive items and data, Report-Writing. Overseas Deployment to Germany and participation on Reforger Exercises.

Honorable Discharge

Army Achievement Medal

Good Conduct Medal

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