Customer Service Silver Spring
Resume:
KIMBERLY MONGER
Silver Spring, MD 20910
*****************@*****.***
OBJECTIVE
To obtain a position that will enable the use of my strong organizational skills, customer service expertise, and my ability to work well with people.
SKILLS AND ABILITIES
Broad background in customer service as a successful telemarketer and retail associate
Over 14 years of proven customer service experience
Additional expertise in food service and cleaning services
PROFESSIONAL EXPERIENCE
Dave & Buster April 2019- April 2020
Busser
Clean tables
Reset tables, fix drinks
Chick Fill-A March 2018- March 2019
Dining Room Crew Leader
Clean tables
Reset tables
Restock condiments
Clean bathrooms
Greet and welcome clients
Washington Post, Washington DC May 2013-May 2015
Express Hawker
Distributed over 200 newspapers daily
Greeted customers with a smile
Reported positive feed- back from customers to my supervisors
Honey Baked Ham, Silver Spring, MD November 2012-December 2012
Customer Service Associate
Received and placed orders
Operated cash register
Stocked and showcased merchandise
Performed other duties as assigned
Interfaith Works, Silver Spring, MD June 2012-April 2015
Silver Spring, MD
Packed, sorted, priced, and displayed clothing for sale to customers
Assisted customers with their purchases
Washington Adventist Hospital 2008-2009
Housekeeper
Floor tech
Clean rooms, change linens, wipe down beds
Take out trash
Laundry
Sullivan & Company, Bethesda, MD January 2005-November 2009
Customer Service Representative
Answered customer questions and placed outgoing sales inquiries
Documented transactions by completing forms and record logs
Maintained database by entering and verifying back up data
Toni Cleaning Services, Silver Spring, MD February 1998-January 2005
Cleaning Technician
Provided quality residential and commercial cleaning
Emptied and replaced trash can liners
Sorted trash for recycling
Used cleaning agents according to specifications
KM, Page 2
CD Publications, Silver Spring, MD March 2001-January 2005
Customer Service Representative
Answered and directed phone calls to staff members
Organized and maintained a file system for easy use
Supervised cleaning crew
EDUCATION
Interfaith Works, Silver Spring, MD April 2016- May 2016
Certificate: Job Readiness
Montgomery College, Takoma Park Campus 1983
General Coursework/High School Diploma
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