Customer Service Representative

DG Deborah Gayle

Celina, TX ***** 480-***-**** ***************@*****.***

PROFESSIONAL

SUMMARY

SKILLS Very strong affinity for customer service.

Excellent organizational and time

management skills. Skilled in customer

engagement with excellent verbal and

written communication skills. Speedy

and efficient typist. Creative and original

in ideas. Outgoing and social and very

people oriented. Very strong. Work

ethic: dependable, do not call in sick,

never late and abide time constraints

WORK HISTORY CAREGIVER 02/2024 to 10/2024

Seniors Helping Seniors Frisco, TX

Assisted clients with activities of daily living, promoting independence and quality of life.

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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

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Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

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Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

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CERTIFIED HEARING AND VISION SCREENER 08/2023 to 01/2024 Community Wellness and Safety of Arizona Gilbert, AZ Conducted mobile hearing and vision screenings to rule out any potential hearing or vision loss. Made referrals when necessary

SALES ASSOCIATE 06/2023 to 12/2023

Krasiva Interior Decorators Phoenix, AZ

Utilized my energetic personality to generate leads through door-to-door campaigning. Used my negotiations skills to set appointments for managers to close deals. Obtained leads that led to many sales. CUSTOMER SERVICE REPRESENTATIVE 06/2021 to 06/2023 Wells Fargo Credit Card Services Phoenix, AZ

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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EDUCATION Bachelors Of Science Healthcare Administration University of Phoenix, Tempe, AZ

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