Claims Specialist
Resume:
Courtney Horne
Experienced in auto and home claims!
Phoenix, AZ 85016
******************@*****.***
• Customer and Personal Service
• Complex Problem Solving
• Hail and Wind Damage Specialist
• Proficient in Xactimate and XactContents
• Time Management
• Self Motivated
• Active Listening
• Licensed Adjuster
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Claim Specialist
State Farm Mutual Automobile Insurance Company - Tempe, AZ August 2021 to Present
• Handle weather related property claims that do not need a physical inspection and are expected to close in a short timeframe
• Resolve a large volume of claims in a hybrid environment through investigation, evaluation, negotiation, verification of coverage and extent of damage to property
• Assist agents in the resolution of claims
• Prepare and/or review property estimates and contents estimates in loss settlements
• Examine claims to determine whether additional or specialized investigation is necessary Claim Associate-Express
State Farm Mutual Automobile Insurance Company - Tempe, AZ June 2017 to August 2021
• Received and reviewed new claims or new claim information for auto claims
• Applied claim settlement procedures after thorough investigations
• Established liability, initiated claim payments, provided auto repair options and assisted with rental car process
• Utilized State Farm claims systems and other technologies to perform job duties
• Contacted customers to notify them of claim investigation results Supervisor of Operations
World Market - West Hills, CA
October 2011 to June 2017
Chandler, AZ
• Assisted the General Manager in meeting the store's sales and profitability budgets by evaluating the performance of the various departments.
• Implemented appropriate adjustments in order to drive sales.
• Prepared effective and productive work schedules that supported sales, achieved productivity, and met labor budgets.
Education
B.A. in Anthropology
Arizona State University - Tempe, AZ
Skills
• CUSTOMER RELATIONS (4 years)
• LOSS PREVENTION (4 years)
• MENTORING (7 years)
• PERSONNEL MANAGEMENT (4 years)
• COACHING (4 years)
• Behavior Management (4 years)
• Special Education (3 years)
• Employee Evaluation (3 years)
• Office Management (3 years)
• Account Management (3 years)
• Sales Support (7 years)
• Management (4 years)
• Negotiation (6 years)
Certifications and Licenses
Property and Casualty License
October 2016 to October 2018
Property and Casualty Broker Agent in the state of California.
Contact this candidate