Front Desk Customer Service
Resume:
English Brown
Leland, NC 28451
Objective:
I want a highly rewarding career where I can use my skills and knowledge to help the company and my co-workers be successful.
Skills and Abilities:
Communication skills focused on understanding customer needs and developing resolutions. Proven ability to grasp product knowledge to rapidly address customer questions and complaints. Ability to stay calm when confronted with disgruntled customers and defuse tense situations.
Experience:
● Fantastic Sam’s (Wilmington, NC)
Salon manager/hairstylist
Handle daily functions of and oversee customer service needs. Handle cash, managerial Duties.
● The Forum of Salisbury(Salisbury, NC)- Gym manager/Personal Trianer Conduct walkthroughs of the facility to assure gym cleanliness and safety. Assist with any office errands for the general manager. Assist employees with any management duties. Personal Trainer duties include meeting with clients to go over health and fitness needs. Come up with a schedule on working out and showing clients proper ways to work out with or without weights. Develop a meal plan to assist in weight loss or gain.
● Amazon(Concord, NC)- Delivery Driver
Load and unload delivery vans for daily deliveries. Use GPS and phone systems to supply customers with their packages from their online orders. Trained in safe driving procedures for successful daily deliveries.
● Supercuts (Cary, NC)- Hairdresser
Prepares hair for styling by analyzing hair condition; shampooing and treating hair. Conditions hair and scalp by applying treatments. Plans desired effect by studying facial features; examining potential styles; conferring with customers; coloring and cutting hair; make recommendations.
● English’s Hair Care Services(Raleigh, NC)- Mobile Hair Care Prepares hair for styling by analyzing hair condition; shampooing and treating hair. Conditions hair and scalp by applying treatments. Plans desired effect by studying facial features; examining potential styles; conferring with customers; coloring and cutting hair; make recommendations.
● Retro Fitness(Raleigh/Durham,NC)–Director of Sales Front Desk Manager As director of sales I was responsible for all marketing in house and grass root. I also held bi-weekly sales training meetings for all sales staff. Keeping up with sales numbers and creating monthly and weekly discounts for all memberships. As front desk manager I was responsible for hiring and terminating front desk staff. Making monthly schedules for all front desk staff. Training new staff with front desk procedures as well and refresher classes for seasoned staff.
● Verizon Wireless Call Center(Wilmington, NC)-Core advisor/Customer Service Call taker for credit application approval and cellular activation specialist for representatives and agents receiving error messages with their computer systems. All inbound calls were forwarded to my line and handled accordingly. Education:
1. College of Wilmington 2010-2012 Cosmetology Certificate 2. Piedmont Community College 2001 GED
3. Person Senior High 1998-2001
Communication:
Strong and empathetic communication skills. Remain professional at all times. Know how to turn a negative situation around with my ability to understand and respond. Leadership:
Able to lead a team in the right direction all while complying with policy. Able to motivate and push those who need assistance. Personality that would be an asset to any company or team. Able to listen and understand, not just respond.
References:
Elizabeth Fonner-910-***-**** English’s Hair Care Services Shantell Yates- 910-***-**** TDX Global LLC
Paige Sprinkle- 434-***-**** Personal Reference
Contact this candidate