Customer Service Department Manager

Diana Locklear

Durham, NC. *****

*.**********@*****.***

Cell phone: 919-***-****

WORK EXPERIENCE

Department Manager

Lowe's Home Improvement

Durham, NC

March 2015 - February 2017

Responsibilities:

Customer service, phone etiquette, sales, maintaining sales goals, specialty products and services,problem solving, positive thinking, positive attitude,training associates, empathy, placing customer orders, inventory management, merchandising, retail, counting money, cash deposit, computer skills, using the internet, daily paperwork, managing employees, creating daily and week sales goals, organization, multitasking, attention to detail, maintaining a close relationship with vendors. Accomplishments:

Meeting and exceeding sales goals,Excellent customer service, top sales in the district, promotion from within the company.

Skills Used

Sales, Excellent customer service, leadership, motivation of other employees, multitasking, sales driven,problem solving,phone etiquette, empathy,great listener Shift Manager:

Walgreens

Durham, NC

March 2013 - January 2016

Responsibilities : Open and close the store,

Customer service, place orders, answer phones,phone etiquette, leadership, motivation, positive thinking, positive attitude, problem solving, cash report, count money, run multiple vaults, supervise several employees, work in different departments,pharmacy department, down stock organization,multitasking,basic computer skills, check outs, merchandising, in the store emails, run other stores, cash pick ups, change request, employee meetings.

Accomplishments

Great customer service and praise from our customers as well as members of the management team

.Learned more about the business and how it needs to run on a daily basis . Time management leadership has a great influence over the employees able to work without supervision getting the job done no matter the obstacle .

Skills Used

Great customer service understanding the needs of our customers and helping them to the very best of my ability .Leadership and to lead by example.basic computer skills . Multi tasking . Very proficient problem solver works in a fast -paced environment with no supervision. Daily paperwork counting money doing orders for the store. Problem solver.

Department Supervisor

The Home Depot

Baltimore, MD

October 2005 - May 2010

Responsibilities

To open and close the store, sales, retail, leadership, motivation, phone etiquette, phone orders, computer orders, supervise up to 50 associates, complete yearly and quarterly reviews on job performance, loss prevention for internal and external theft, hiring of new associates, daily staff meetings, acting assistant manager, counting money,managing and maintaining vaults, cash deposits, change orders, new associates enrollment of company benefits, customer service, placing orders, working in specialty departments,weekend DO IT YOURSELF clinic for the customers who wanted to learn how to fix a variety of different items in their own home.

Accomplishments

Sales, Highest sales in my district, my team and I received three awards on different occasions for employee of the month, achievement for outstanding sales and customer service. Skills Used

Sales, Customer service, multi tasking, patience and time management, leadership, safety, phone etiquette, empathy, computer skills, listening skills, communication EDUCATION

High school diploma (Hospitality)

South western - Baltimore, MD

1991 to 1995

SKILLS

customer service, inventory management, people skills, organization, time management, safety

Contact this candidate