Customer Service Mail Processing
Resume:
Some College (No Degree):
Herkimer County Community
College
Herkimer, NY
***********@*****.***
Atlanta, GA 30326
Skills
• Administrative Support
• Mail Processing
• Customer Satisfaction
• Processing mail
• Sales expertise
• Cash Handling
• Confidentiality
Schedule and calendar
management
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• Database entry
• Document Management
• Information Security
• Cash Management
• File Maintenance
Education And Training
Skilled Postal Service Clerk with background in managing high volume mail processing, customer service, and administrative tasks. Strong knowledge of postal regulations and procedures combined with the ability to handle confidential information with discretion. Committed to improving efficiency and productivity within fast-paced environments. Proven track record of problem-solving abilities and strong interpersonal skills leading to positive customer experiences. USPS - SSDA Clerk
New York, NY
11/2014 - Current
Shantise Clark
Summary
Experience
• Assisted customers with inquiries and complaints in a professional manner.
• Processed payments, refunds, and exchanges accurately and efficiently.
• Operated cash register to process cash, check, and credit card transactions.
• Generated daily reports of sales activity for management review.
• Prepared deposits according to established procedures. Answered phones in a courteous manner while providing excellent customer service.
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• Processed customer orders promptly and accurately.
• Maintained inventory levels of office supplies and equipment as needed.
• Compiled customer information into organized databases for easy access.
• Utilized computer software programs to create reports, labels, forms. Greeted visitors in a friendly and professional manner while directing them appropriately.
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Communicated with customers, employees and vendors to answer questions and address complaints.
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• Opened, sorted and routed incoming mail and prepared outgoing mail. Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
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• Inventoried and ordered materials, supplies and services. Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
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• Answered telephones, directed calls, and took messages. Followed confidentiality rules to preserve data quality and reduce potential information compromise.
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Delivered high-quality customer service through deep commitment to knowledge and performance.
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Communicated with customers and employees to answer questions or explain information.
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• Resolved discrepancies between invoices and purchase orders quickly.
• Organized and maintained filing systems for confidential documents.
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