Customer Service Security Guard

Lisa Keown

*** ********* *** ******* *****, Ky. *2101

***************@*****.***

***/***/****

Education

Ohio County High School Diploma

Nursing Program received certificate of Achievement

New Horizons Computer Learning Center received certificate of Achievement

American Red Cross received certificate of Achievement

EMT basic received certificate of Achievement

EXPERIENCE

Self employed (2014 - Present) Private healthcare giver.

To assist in daily living activities such as medication reminders, assist with meals, light housekeeping, transportation, monitor performance and provide companionship.

Security Guard/Receptionist (9-2015 - Present)

Massey Springs Small House Rd.

BG KY 42104

Greet Customers & send them to their designated area, make rounds hourly to assure all doors/windows are locked answer incoming calls, distribute mail ect..

Manager (11/2012 - 01/2014) Hyder’s Shoes 2945 Scottsville Rd. BG KY 42101

Handle all merchandising, inventory control, ordering, cash control and maintenance. Oversee store opening and closing, direct sales floor activities, assist customers and their concerns, input data to prepare daily sales along with weekly and monthly reports, Hire train and coordinate staff.

Office Assistant (01/2012 - 11/2012) Greenwood Ford 3075 Scottsville Rd. BG KY 42104

Answer phone, take messages, enter data, fax and copy material, schedule appointments, Establish, maintain, process and or update files, records and other documents, customer service. Inspect and analyze collision write up estimates, order parts, keep in close contact with insurance companies as well as the customer.

Administrative Assistant (04/2006 - 02/2010) KY Moving and Storage 2751 Griffin Dr. BG KY 42101

Greet customers by phone & in person, assist in resolving problems and ensuring satisfactory customer service. Use computer and a variety of office software applications, set up and arrange meetings, data entry, billing and receiving, filing, order supplies along with all responsibilities of local moves & storage fees.

Supervisor (02/2005 - 04/2006) AFNI Scottsville Rd. BG KY. 42104

Supervised 15-20 CSR with inbound calls from Verizon wireless customers included handling customer complaints, adjusting bills along with monitoring team members and coaching in areas that require improvement, attendance, interviewing, new hire paper work, and weekly reports.

References available upon request