Human Resources Generalist

- E M M A N U E L N . F R I D A Y -

Professional Human Resources Generalist

Recruiting HR Training Administration

Port Harcourt, Rivers State, Nigeria • (+234)803-***-****• **********@*****.*** • linkedin.com/in/emmanuel-Friday/

Am a strategic HR professional with over 10 years of administrator experience.

Demonstrated skills in creating recruitment procedures, responding to employee questions, and assisting with training.

Passionate about streamlining recruitment processes and onboarding staff to maximize employee engagement and retention.

PROFESSIONAL EXPERIENCE

NNPCL Medical Services Limited, Port Harcourt • Supervisor Business Services/HCM Jan, 2024 - Present

Performance Management: Monitor employee performance, conduct evaluations, and implement development plans.

Compliance: Ensure adherence to labor laws, company policies, and regulations. Maintain employee records and ensure confidentiality.

Training and Development: Identify training needs, organize training sessions, and support employee development programs.

Compensation and Benefits: Assist in the administration of payroll, benefits, and compensation programs.

Operational Management: Oversee day-to-day business operations, ensuring efficiency and effectiveness in service delivery.

Reporting and Analysis: Prepare reports on business operations, analyze data, and provide insights to improve processes.

Team Leadership: Supervise and support team members, ensuring they meet their objectives and develop professionally.

Cross-Departmental Collaboration: Work with other departments to align HR and business services with the company’s overall goals.

Recruitment and Staffing: Oversee the recruitment and selection process.

Supervised Business Services, Maintenance and Human Resources units.

Maintain optimal employee levels by tracking vacancies, long-term leave and other absences and working with business units to support managers and teams with additional resources.

Implement new policies that focus on improving employees' mental health, reducing turnover by 20% over six months and increasing employee engagement by 40%

Pre-assessment of incoming requests to provide advice to deputy manager HR and employees.

Ensure efficient processing of all applications and prompt response to queries

Investigate and support employee claims and disputes. NNPCL Medical Services Limited, Port Harcourt • Human Resources Administration May, 2020 – Dec., 2023

Manage employee records and payroll for over 180 employees.

Overhaul onboarding process, introducing improvements that increased new employee engagement by 40% within six months.

Pre-assessment of incoming requests to proffer advice deputy manager HR and employees.

Ensure efficient processing of all applications and prompt response to queries

Investigate and support employee claims and disputes.

Conducts orientation schedules and ensure onboarding process completion. Digitsvision Nigeria, Port Harcourt • HR Officer MAY, 2015 – APRIL, 2020

I manage the information Technology systems as well as the corporate website.

Initiated Business Support strategies and generated more business clients of over 50% that Digitsvision provided website maintenance services.

Planning and coordinating administrative procedures and systems and devising ways to streamline processes.

Recruiting and training personnel and allocating responsibilities and office space.

Assessing staff performance and providing coaching and guidance to ensure maximum efficiency. RIWAMA, Port Harcourt • Supervisor Waste Monitoring/Communication officer DEC. 2011 – MAY 2015

Information Technology and managed corporate website.

Business Support strategies.

Managed office Administration and Support Services EDUCATION

M.sc Human Resources Management • Enugu State University of Science and Technology, Enugu, Enugu State, Nigeria (2024)

B.sc Marketing • University of Calabar, Calabar, Cross River State, Nigeria (2001) Senior School Certificate • Government Army Secondary School, Elele, Rivers State, Nigeria (1992) SKILLS

• Selection

• Recruitment

• Onboarding

• Communication skill

• Human Resources

• Training and Development

• HR Policies

• Labour Laws

• Office Administration

• QMS (ISO9001) Auditing

• Strategic HR analyst

CERTIFICATIONS

Health, Safety & Environment Competence Development Certificate Course Level 1 – 3 • Onshore and Offshore Safety Institute May 2019.

Certificate of Leadership in Environmental and Sanitation System • African Leadership and Management Institute, Nairobi Kenya May 2012.

Advance Certificate in Strategic Management • GUROS CONSULTING, May 2012. Google Online Marketing Fundamental Qualification Certificate • Iab Europe, April 2017. Internal Auditors Course ISO 9001 QMS • Tenol Alpha Dec. 2023 PROPHESSIONAL CERTIFICATION

Fellow, Chattered Institute of Human Resources Management, September 2023. Cultivating a Resilient and Engaged Workforce – A certification of Participation from HRM Certification Institute HR STRATEGIC PROJECTS, TRAINING AND ASSIGNMENT

21st Century Guide in Customer Service in Health Sector: I presented this training guide as a refresher course for all categories of NNPC Medical staff in 2022.

NNPC Corporate Policy by Emmanuel Friday as re-orientation for new staff: An orientation guide presented to new contract staff in 2023.

Customer Service Presentation by Business Service/ HCM to Medical Staff of NMSL: I made this presentation as a capacity training to NNPC Medical staff as we strategize for commercialization. NNPC Medical was formerly attending to staff and their dependents but now has changed its business plan to reach out to the public. REFEREES

To be made available at your request.

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