sales, management, customer service
Resume:
Steven D. Moore
Rockford, IL *****
********@*****.***• Cellular 815-***-****
Professional Objectives:
Take professional golf professional experiences and use those to propel me in a higher potential career. Energetic team player with leadership experience and attributes. An independent self-starter; committed to the principles of quality on a deadline. Acknowledged for capacity to inspire elevated performances from teams, and develop strong, loyal relationships. Problem solving leader with recognized performance in my profession. The success in elevating companies to higher levels is something I’m very proud of accomplishing.
Professional Experience,
Head Golf Professional, Director of Instruction. Golf Shack 2020-2024
Exceptional sales knowledge
Personal sales of $400,000 annually; with a trained staff of 15 adding to renenue
Developed instructional planning
Create relationships with companies purchasing and selling new products for revenue growth
Director of Golf. Dekalb County Park District 2020-2020
Strong management skills with staff which enhanced the DeKalb Park District’s staff and overall customer experience
Hired, trained, and supervised staff of 40
Developed budgets and revenue forecasts for two courses
Created buying plan including cost/revenue analysis
Head Golf Professional, Elliot Golf Course/RPD 2013-2020
Led the Rockford Park District to win 2017 Gold Standard Park District
Developed, coordinated, and directed over 250+ tournaments
Developed and implemented PDRMA safety manual for RPD Golf Courses
Hired, trained, and supervised a staff of 40 at Elliot G.C. and 15 instructors annually Decreased students handicaps 20% on averaged in a two-year period
Director of Instruction, Rockford Park District 2005 to 2020
Budgeting, forecasting and monthly P&L statements for four courses of the Rockford Park District
Developed and maintained marketing including weekly tv tips, weekly radio appearances, member development and website updates
Developing and implementing new programs, golfing events and full instruction program for youth and adults Developed and implemented Middle School Golf program starting with six schools developing into eighteen schools
Developed and implemented lesson plans for in school program (12 schools) and playground outreach program (10 playgrounds)
Developed the Rockford Park District Certified Instructor Program
Created and coordinated golf clinics for all ages with over 200 clinics annually
Hired, trained and payroll responsibilities for 55+ employees annually
Director of Instruction, Rockford Country Club 2004 to 2005
Strong teaching skills using latest technical tools including V1 Pro video software
Custom club fitter: Titleist, Henry- Griffitts, Ping, and Cleveland
Trained and supervised caddy’s 100+ and bag room staff of 15
First Assistant Golf Professional, Rockford Country Club 1997 – 2004
Steve Hogan/PGA Head Professional
Pro Shop merchandising abilities including upgrading, management, promotion and inventory control.
Strong teaching skills using latest technical tools including V1 Pro video software
Assistant Golf Professional, Aurora Country Club 1993 - 1996
Sales of $250,000 annually in Aurora C. C’s pro shop with 18,000 annual rounds and 150,000 annually with Rockford C.C.
Bob Ackerman III/PGA Master Professional
Club repair knowledge and experience
Knowledge of The Rules of Golf protocols and how to apply and promote good play etiquette on the course
Assistant Golf Professional, Naperville Golf Course 1992 – 1993
Ed Provow/PGA Head Professional
Managed 30 employees annually
Pro Shop merchandising abilities including upgrading, management, promotion and inventory control.
Education
Illinois State University 1992
Scholarship Athlete
Graduate of Bachelor of Science in Recreation Program Management
Business Minor
1st Team All-Conference
MVC Team Champions
Rock Valley College 1990
Graduate Associate of Arts
Two-time individual national qualifier
All American Honors
Skills
Proficient with Institutional Account Development and Management
Considered a motivational leader by my peers, employees, and trainees
Skilled with business analytics and business planning
Very proficient with Microsoft word, excel, general computer use
Team Building
Viewed as a product knowledge expert in the golf management arena
Training
Class "A-1" Member PGA of America
Certified PGA Instructor
Certified The First Tee Instructor
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