Customer Service High School

Denese Pride Modesto, CA *****

(***) *** - ****

************@*****.***

EXPERIENCE

Amazon Flex, Manteca, CA — Parcel Delivery

October 2017 – Present

Successfully managed remote tasks, including accurate parcel counts and deliveries.

Provided excellent customer service remotely while adhering to safety procedures.

Collaborated with on-road support for efficient remote deliveries. Pride Haus LLC, Modesto, CA - Remote Customer Service October 2014 – October 2017

Corresponded with clients via email, phone, and chat. Verified customer bookings and processed credit card payments. Addressed all customer concerns and questions promptly and professionally.

Sackett National Holdings, Inc, Las Vegas, NV - Collections Supervisor

March 2014 – September 2014

Coordinated receipt of payments for outstanding invoices for multiple businesses.

Delivered weekly and monthly reporting to company executives on business-to-business collections.

Established and enforced collection policies and procedures to increase early touch points with clients.

EDUCATION

Eastern Washington University, Cheney, WA

Alumnae Gamma Phi Beta Sorority – Membership Vice President Bishop Blanchet High School, Seattle,WA

High School Diploma

SKILLS

Remote communication tools

proficiency (e.g., email,

phone, chat)

Time management and task

prioritization.

Proficient in Microsoft Office

Suite and various software

applications

Strong leadership and team

management abilities.

Certifications and Training

Cisco Dialer

QuickBooks

PeopleSoft

DART

Oracle

Desktop One

Wireless Communication

Customer Retention

Advanced Collection

Techniques

Telephone Techniques

PSI Basic Seminar, PSI Life

Success, PSI Leadership

Seminar, & PaceSetter

Leadership Dynamics

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